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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Data Science and Data Engineering - **Company:** General Dynamics Information Technology - **Location:** United States (Remote available) - **Experience:** Expert - **Salary:** $170,144.0 - $230,000.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Machine Learning, Chatbots, Large Language Models, Prompt Engineering, Information Technology, Virtual Agents - **Published:** September 27, 2026 - **Apply:** https://www.dice.com/job-detail/1029eaf2-a955-4a12-95b2-4dac3b84f35c ## About the Role Collaboration, Digital Transformation Initiatives, Innovation, Performance Driven, Sustainability, 5 + years of related experience, * Education: Bachelor's Degree in Information Technology (or equivalent experience) * Experience: 5+ years of related experience required; 15+ years of related experience preferred, including 8+ years of experience in artificial intelligence, machine learning, intelligent workflow automation, or a related technical field * Security Clearance Level: Must be able to obtain and maintain a Top Secret security clearance * ship Required * Location: Remote * Experience delivering modern AI methods to real-world problems in complex technical environments across Government or Commercial industries (Federal, State & Local, retail, financial services, insurance, healthcare, telecom, technology etc.) * Experience designing or implementing AI and automation solutions within support organizations * Ability to assess and redesign support operating models for efficiency and scalability * Strong executive communication and client-facing consulting skills * Demonstrated experience owning/supporting a portfolio of work to include delivering to a cost model or owning P&L * Familiarity with Agentic and Gen AI-enabled support capabilities and copilots * Experience developing business cases or ROI/Cost models for automation initiatives * Hands-on experience with AI/ML competencies such as: + Virtual Agents + LLM orchestration + Agentic AI patterns + Safety, compliance and guardrails + Conversational design + AI evaluation frameworks + Prompt engineering and context engineering ## Description * Assess current-state service desk and contact center environments, including people, process, technology, and operating & costing models * Design future-state support models emphasizing AI, automation, self-service, and workflow orchestration * Develop modernization roadmaps aligned to federal mission requirements, user experience goals, and operational efficiency objectives * Analyze client data to create value-based proposals demonstrating return on investment and measurable cost savings * Advise clients on reducing manual effort and repetitive support activities through intelligent automation and AI-driven solutions * Brief internal and customer stakeholders on the technologies and methodologies described in the required qualifications * Support capture and business development efforts such as responding to proposals, request for information and whitepapers * Support transformation initiatives involving ITSM, customer experience, omnichannel support, and enterprise service Management * Facilitate workshops, stakeholder interviews, and operational assessments * Convert operational pain points into scalable technical and process solutions * Produce architectural documentation, transformation strategies, business cases, and executive-level briefings * Collaborate with delivery teams, engineers, and client stakeholders to align solutions with mission outcomes and compliance requirements * Evaluate, recommend and implement technologies including: + Conversational AI/chatbots + Virtual agents + Intelligent routing + Knowledge-Centered Service (KCS) + Robotic Process/Agentic Automation (RPA) + Workflow automation platforms + Agent Assist capabilities + Predictive analytics and reporting What Success Looks Like * Reduced dependence on labor-intensive support models * Increased automation and self-service adoption * Improved customer and employee experience * Faster resolution times and operational efficiency gains * Measurable cost optimization through AI-enabled transformation * Sustainable modernization strategies aligned to mission objectives * Demonstrated portfolio growth based on successful sales activities ## Related Videos - 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