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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Operations and Support Specialist - **Company:** Georgia Highlands College - **Location:** Rome, GA, United States - **Salary:** $52,118.0 - **Contract:** Permanent contract - **Skills:** Spreadsheets, Cyber Security, Computer Literacy, Multi-Factor Authentication, Information Technology Operations, Office Suite, Student Information Systems, Software Licensing, Enterprise Software Applications, Information Technology - **Published:** September 27, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=5f265876aa1c0a37 ## About the Role * Relevant education and experience, which is defined as: -Associate's degree in a related field and one year of relevant experience; or -High school diploma/GED and three years of directly related experience; or -An equivalent combination of related education, industry certifications, and directly related experience. * Strong organizational, interpersonal, and communication skills. * Authorized to work in the United States. * Ability to maintain reliable transportation to report to assigned work locations, including occasional travel to other college campuses or work-related sites as required. * This position requires a GHC purchasing card which requires a credit check to receive and continue holding a purchasing card., * Experience supporting purchasing, accounts payable, budget tracking, or procurement processes, including quotes, purchase orders, invoices, and working with vendors to receive documentation. * Experience working in an information technology, higher education, or technology service environment. * Demonstrated familiarity with common information technology terminology, hardware, software, networking, and cybersecurity concepts. * CompTIA A+ certification or equivalent technical certification., * Knowledge of modern office practices, administrative procedures, and records management principles. * Knowledge of budgeting, procurement, financial recordkeeping, accounts payable processes, and basic accounting principles. * Knowledge of technology asset management, inventory control practices, and software licensing concepts. * Knowledge of computers, office productivity applications, enterprise systems, and job-related software programs. * Knowledge of the Family Educational Rights and Privacy Act (FERPA) and the ability to maintain confidentiality of student information. * Ability to organize, prioritize, and coordinate multiple assignments while maintaining confidentiality and meeting deadlines. * Skill in analyzing, reconciling, and maintaining financial, inventory, and operational records. * Skill in providing exceptional customer service and communicating effectively both orally and in writing. * Ability to collaborate effectively, manage multiple priorities, and meet deadlines. ## Description This Operations and Support Specialist provides comprehensive administrative, operational, and client support services for the Information Technology Division by coordinating front-office functions, supporting procurement and budget processes, managing communications and workflow activities, and serving as a customer-focused resource for faculty, staff, students, and guests seeking technology assistance., * Supports the mission, vision, and values of the institution and complies with applicable college, USG, state, federal, and accreditation requirements. * Coordinates and performs purchasing, procurement, and payment processes for the Division of Information Technology (IT) in accordance with institutional policies and procedures. * Assists the Chief Information Officer and Information Technology leadership with budget administration activities, including expenditure tracking, reconciliation, reporting, documentation, and maintenance of financial records. * Coordinates with the Business Office to maintain accurate purchasing documentation. * Maintains technology asset management records for IT, including device inventories, equipment assignments, software licensing records, warranties, surplus processes, and lifecycle replacement tracking. * Serves as the primary front-desk contact for the IT; answers telephone calls, responds to email inquiries, greets visitors, and provides information and assistance to faculty, staff, students, and guests. * Provides first-tier help desk support by assisting users with basic IT troubleshooting, including account access issues, password resets, multifactor authentication (MFA) updates, software updates, browser-related problems, and service request intake and routing. * Monitors, routes, and tracks service requests to ensure timely communication and resolution by appropriate IT staff. * Prepares and maintains reports, spreadsheets, correspondence, presentations, and other administrative and operational documents. * Assists with research, data gathering, project coordination, and other initiatives within the Division of Information Technology. * Maintains a high level of professionalism, confidentiality, and customer service in all interactions. * Performs related duties as assigned. ## Related Videos - [Launching a marketplace on-time: A lesson in taking shortcuts using spreadsheets!](https://www.wearedevelopers.com/videos/477-launching-a-marketplace-on-time-a-lesson-in-taking-shortcuts-using-spreadsheets) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [One Platform Could Not Fit Them All](https://www.wearedevelopers.com/videos/1919-one-platform-could-not-fit-them-all) - [Cyber Security: Small, and Large!](https://www.wearedevelopers.com/videos/259-cyber-security-small-and-large) - [How Sparking Developer Joy Unlocks Developer Productivity](https://www.wearedevelopers.com/videos/613-how-sparking-developer-joy-unlocks-developer-productivity) - [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers) ## Related Articles - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [9 Ways to Make Money Hacking](https://www.wearedevelopers.com/magazine/333-9-ways-to-make-money-hacking)