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# IT Support Technician

- **Company:** C&R Racing, Incorporated
- **Location:** Indianapolis, IN, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Business Software, Cyber Security, Disaster Recovery, Microsoft Exchange Server, HP Thin Clients, Network Topologies, Network Security, Microsoft Office, Microsoft Software, Windows Servers, Commercial Software, Cloud Services, Server Administration, Server Supported Gaming, Software Project Management, EndPointSecurity, Firewalls (Computer Science), Microsoft InTune, Information Technology, Laptops, Server Operating Systems & Platforms, Unified Endpoint Management
- **Published:** September 27, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=8df2fa45b882f7a4

## About the Role

* Proficiency in managing Windows server operating systems
 * Experience working alongside Managed Service Providers to deliver services.
 * Experience working in regulated industries such as under ISO 27001 and/or CMMC.
 * Strong understanding of Microsoft Exchange/Office Microsoft 365, migrations, and management.
 * Intermediate knowledge of Active Directory and security structures, particularly in managing files and folders.
 * Experience in networking, firewalls, and switching, including design, configuration, implementation, and management.
 * Ability to provide support for a wide range of end-user devices, including desktops, laptops, thin clients, and mobile devices.
 * Enthusiasm for working with diverse line-of-business applications, including Microsoft 365 and specialized vendor software.
 * Strong problem-solving skills and a proactive approach to troubleshooting.
 * Effective communication skills, both written and verbal, for supporting users and collaborating with internal and external teams.

## Description

The IT Support Technician is responsible for providing technical support to the PWR Team, ensuring smooth operation of IT systems, applications, and end-user devices. The role focuses on troubleshooting, maintenance, and ensuring optimal performance of IT infrastructure, from servers to individual devices, in alignment with PWR's IT strategy., * Technical Support - Provide comprehensive technical support for a wide range of technologies, including assistance for end-users, business applications, and network topologies. Assist with onboarding new users.

 * Ticket Management - Efficiently triage, resolve, or escalate tickets to the appropriate internal/external teams as required, ensuring timely resolution and optimal customer service.
 * Server Support - Offer technical support for server operating systems.
 * Microsoft Office Support - Provide expert-level technical support for Microsoft 365, Windows, and other Microsoft products, including overseeing software management and migrations.
 * End Point Management - Manage Microsoft's cloud solutions, including Microsoft Endpoint Manager (Intune), Sophos EDR/Sentinel One EDR for device security and configuration.
 * Cybersecurity & Disaster Recovery - Ensure critical assets are supported by robust backup and disaster recovery solutions, adhering to cybersecurity best practices to mitigate risks.
 * Maintaining IT Assets - Maintain a comprehensive inventory of hardware and software, making recommendations for hardware replacement, software renewal, and warranty extension to PWR Global IT.
 * Firewall & Server Installation - Install and maintain firewalls and file replication servers to enhance network security and data redundancy.
 * Collaboration with Global IT Team - Work closely with PWR's Global IT team to support the alignment of regional IT infrastructure with global strategies and initiatives.