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# IT Analyst I

- **Company:** Mosaic Inc.
- **Location:** United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Macintosh Computers, Computing Platforms, Instant Messaging Technology, User Environment Management, Peripherals, Information Technology
- **Published:** September 27, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=73008d8d86ae16e5

## About the Role

* H.S. Diploma - High school diploma or GED equivalent - Required
 * Bachelor's Degree - Bachelor's or Associate's preferred - Preferred

Work Experience

 * Hospital background to properly understand the interrelationship of the various hospital departments and technologies used in those departments. - Preferred
 * Clinical process knowledge - Preferred
 * Consultative skills - Preferred

Licenses and Certifications

 * CompTIA A+, Network+, Security+ - Preferred within 180 Days
 * Microsoft, HP, Lenovo, Apple Macintosh certifications - Preferred Upon Hire

## Description

* Aids end-users with the installation, configuration, and ongoing usability of supported computing platforms, peripheral devices and software within established standards and guidelines. This involves problem recognition, research, isolation, resolution and follow-up steps.
 * Able to assist users over the telephone, through email, online chat and/or at the desk side in a prompt, professional and courteous manner.
 * If necessary to resolve problems, coordinates resolution with the appropriate internal/external personnel. May require travel to an on-site/off-site location to achieve problem resolution.
 * Uses a ticket management system or tracking system for obtaining and thoroughly documenting all pertinent information in the diagnosis and resolution of reported issue.
 * Performs some domain Administration such as account management and giving groups and users required rights to perform their job. Others administrative tasks include, but are not limited to: adding, moving and deleting users from a group; checking rights of users; resetting passwords; disabling accounts.
 * Maintains a high level of proficiency in hardware, software, networking and other technologies related to Information technology.
 * Under general supervision, performs analytical, technical and administrative work in the planning, design and installation of new and existing personal computer systems, including hardware, software and peripherals.
 * Confers with customers to determine types of hardware and software required.
 * Demonstrates the ability in communication, both oral and written, under potentially adverse situations with a focus on customer service and satisfaction.
 * Builds and maintains a knowledge base real-time while solving problems. Analyzes, organizes, and distributes these solutions to customers and other IT analysts for problem solving.
 * Perform other duties as assigned.