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# User-Help-Desk-Mitarbeiter

- **Company:** FERCHAU GmbH
- **Location:** Gütersloh, Germany
- **Contract:** Permanent contract
- **Skills:** Active Directory, Systems Integration, Information Technology
- **Published:** September 3, 2026
- **Apply:** https://www.ferchau.com/de/de/bewerber/jobs/243082

## About the Role

* Abgeschlossene Ausbildung zum:zur Fachinformatiker:in Systemintegration, Studium der Informatik oder eine vergleichbare Qualifikation
*Erste Erfahrung im IT-Support und Helpdesk
*Erfahrungen im Office-365-Umfeld wünschenswert
*Hohe Kundenorientierung und Kommunikationsfähigkeit

## Description

*Aufnahme, Analyse und Bearbeitung von Benutzeranfragen aus der Zentrale und den Standorten
*Erfassung, Klassifizierung und Bearbeitung sowie Weitergabe eingehender Störungsmeldungen in einem Ticketsystem
*Verwaltung einer Microsoft Active Directory
*Installation von Softwareprodukten auf Endgeräten sowie Cliententstörung


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