> Markdown version of [/jobs/ext/33799-tier-2-senior-desk-side-it-specialist](https://www.wearedevelopers.com/jobs/ext/33799-tier-2-senior-desk-side-it-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Tier 2 - Senior Desk Side IT Specialist - **Company:** ActioNet, Inc. - **Location:** Washington, DC, United States - **Experience:** Expert - **Salary:** $76,000.0 - $85,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Access Network, Active Directory, Audio Video Distribution, Microsoft Azure, BitLocker Drive Encryption, CompTIA Network+, CompTIA Security+, Monitoring of Systems, Information Technology Operations, Kernel-Based Virtual Machine, System Center Configuration Manager, Virtual Desktops, Network Connections, Software Deployment, ServiceNow IT Service Management, Microsoft InTune, Information Technology, 3-tier Architectures, Unified Endpoint Management - **Published:** May 15, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=74d9643541ce1b11 ## About the Role Do you have experience in Windows?, Do you have a Associate's degree?, Clearance Requirement: U.S. Citizenship with eligibility for High Public Trust, * Associate degree in Information Technology, Computer Science, or a related discipline. * 5+ years of progressively responsible IT support experience, including at least 2 years in a senior or lead role. * Strong knowledge of Windows OS, Active Directory, Microsoft 365, SCCM, Intune, and AVD environments. * Experience using IT ticketing and asset management systems. * Preferred certifications: CompTIA Security+, CompTIA Network+, Microsoft Certified: Endpoint Administrator Associate, ITIL Foundation, or equivalent. ## Description ActioNet is seeking an to serve as Tier 2 - Senior Desk Side IT Specialist technical resource supporting IT operations in Washington, DC. The ideal candidate will have an associate degree and 5+ years of hands-on IT support experience, including 2 years in a senior or lead role. This position requires a strong technical background in system troubleshooting, endpoint management, and collaboration across IT teams to ensure reliable and secure operations. Salary Range: 76,000-85,000 Responsibilities: * Serve as the lead Tier 2 technical specialist for desk side and remote support operations. * Provide advanced troubleshooting and resolution for hardware, software, and integrated systems issues. * Support and manage Azure Virtual Desktop (AVD) sessions, SCCM imaging and deployment, and endpoint configuration. * Troubleshoot and resolve network connectivity, KVM switch integration, and BitLocker encryption recovery issues. * Manage Intune Mobile Device Management (MDM) enrollment, compliance, and device policies. * Oversee endpoint management, patch compliance, and configuration baselines using SCCM and Intune. * Respond to user trouble tickets and service requests in accordance with established SLAs. * Use IT service management tools to document incidents, resolutions, and change histories. * Provide daily user support for hardware, software, and application issues both in person and remotely. * Assist with installation and configuration of supported applications and standard hardware setups. * Develop and maintain technical documentation, including standard operating procedures (SOPs) and user guides. * Conduct technical training and mentoring for Tier 1 and Tier 2 support staff. * Collaborate with Tier 3, Network, and Security teams to resolve escalated incidents and implement enterprise-level solutions. * Monitor system performance and identify opportunities for optimization or automation. * Ensure SLA compliance and maintain detailed technical records. * Lead or guide other IT specialists in daily operations and project assignments. * Contribute to process improvement initiatives that enhance service delivery and efficiency. * Support general network access and assist with application deployment and maintenance. ## Related Videos - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Small, Secure, Interconnected: The next Internet Protocol](https://www.wearedevelopers.com/videos/100062-small-secure-interconnected-the-next-internet-protocol) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Cyber Sleuth: Finding Hidden Connections in Cyber Data](https://www.wearedevelopers.com/videos/893-cyber-sleuth-finding-hidden-connections-in-cyber-data) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)