> Markdown version of [/jobs/ext/33804-global-service-desk-technician](https://www.wearedevelopers.com/jobs/ext/33804-global-service-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Global Service Desk Technician - **Company:** ASCENT SERVICE & TECHNOLOGY, L.L.C. - **Location:** Seattle, WA, United States (Remote available) - **Salary:** $43,680.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, JIRA, Configuration Management Databases, Collaborative Software, Dynamic Host Configuration Protocol, DevOps, Domain Name System (DNS), Identity and Access Management, Virtual Private Networks (VPN), Local Area Networks, System Center Configuration Manager, Networking Basics, Network Connections, Azure Active Directory, TCP/IP, User Provisioning Software, Wi-Fi Technology, Peripherals, Microsoft InTune, Information Technology, Deployment Automation, Patch Management, Servicenow, Unified Endpoint Management - **Published:** May 15, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=6e306ac9dc21b2dd ## About the Role Do you have experience in macOS?, The ideal candidate combines strong technical troubleshooting skills with excellent communication and a service-oriented mindset and is comfortable working in a global, fast-paced environment with staggered shifts and on-call responsibilities., Technical Skills Strong experience with: * Active Directory & Azure AD (Entra ID) * User & Access Management * Endpoint support (Windows/Mac) * Patch management tools (e.g., Microsoft Intune, SCCM) Hands-on experience with: * ITSM tools (ServiceNow, Jira Service Management, or similar) * DEX tools (preferred) Basic understanding of networking: * TCP/IP * DNS * DHCP * VPN Professional Skills * Excellent customer service and interpersonal skills * Strong verbal and written communication * Ability to explain technical issues in plain, user-friendly language * Detail-oriented with strong documentation habits * Ability to multitask and prioritize in a fast-paced environment Work Environment & Expectations * Ability to work staggered shifts as needed to support global operations * Willingness to participate in on-call rotation * Comfortable supporting both remote and onsite users * Onsite work 5 days a week. After 90-day 1 day can be remote * Collaborative mindset with cross-functional teams (Infrastructure, Security, DevOps, Application), * ITIL Foundation certification (or equivalent experience) * Experience in global enterprise environments * Exposure to Microsoft Defender suite and other related security tool * Endpoint management (Intune, Autopilot) * Collaboration tools (Teams, Zoom) * Experience supporting audit/compliance environments (SOX, ISO, etc.) ## Description We are seeking a highly motivated and customer-focused Global Service Desk Technician to provide end-user support and operational IT services across a distributed enterprise environment. This role is responsible for delivering high-quality technical support, maintaining foundational infrastructure operations, and ensuring a seamless digital employee experience (DEX)., End User Support & Service Desk Operations * Provide Tier 1 / Tier 2 support for global end users (remote and onsite) * Troubleshoot and resolve issues related to: * Windows/MacOS systems * Email and collaboration tools (Microsoft 365) * Network connectivity (VPN, Wi-Fi, LAN) * Hardware and peripherals * Manage ticket lifecycle using ITSM platforms (ServiceNow, Jira, etc.) * Ensure SLA adherence, ticket prioritization, and timely resolution * Endpoint configuration and imaging * Basic network troubleshooting (switches, ports, connectivity) * Printer and conference room systems * Patch management and endpoint updates * Support office IT readiness and onsite technology needs * User provisioning and deprovisioning (Joiner/Mover/Leaver lifecycle) * Group memberships and role-based access * Password resets and MFA troubleshooting * Ensure compliance with access control policies and audit requirements * Experience DEX tools (e.g., Nexthink, Control Up, Tanium) * Maintain accurate asset inventory and lifecycle tracking * Support hardware provisioning, shipping, retrieval, and disposal * Ensure CMDB (Configuration Management Database) accuracy ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [From DevOps to Scaled DevOps: How We’re Rebuilding Continuous Delivery as a Platform](https://www.wearedevelopers.com/videos/100018-from-devops-to-scaled-devops-how-we-re-rebuilding-continuous-delivery-as-a-platform) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Top Must-Visit Developer Conferences in the US in 2026](https://www.wearedevelopers.com/magazine/679-top-must-visit-developer-conferences-in-the-us-in-2026) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers)