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# IT Support Engineer

- **Company:** Total Group
- **Location:** München, Germany
- **Experience:** Experienced
- **Salary:** €36,000.0 - €42,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Collaborative Software, Dynamic Host Configuration Protocol, Video Cards, Domain Name System (DNS), Network Interface Controllers, Microsoft Exchange Server, Microsoft Office, System Center Configuration Manager, Remote Access Technology, Smart Devices, Peripherals, Microsoft InTune, Deployment Automation
- **Published:** September 1, 2026
- **Apply:** https://de.indeed.com/viewjob?jk=2dbe4a25589c7c21

## About the Role

* Excellent working knowledge of Windows 7, 8, 10, 11

 * Good working knowledge of Windows. (MacOS a plus).

 * Strong working knowledge of Workstations, desktop, laptop, printers/fax, and peripherals, graphics cards and network cards.

 * Strong knowledge of PC/ Workstation builds. (MS SCCM and MS MDM), Intune, Autopilot is a must

 * Working knowledge of Active Directory 2003/8/12 R2, Microsoft Office 365, Microsoft Exchange, DNS, DHCP, Group Policy etc.

 * Basic troubleshooting knowledge of iPad, iPhone, Android, and other smart technologies

 * Excellent working knowledge in asset / inventory management

 * Ability to maintain composure and focus while troubleshooting and solving technical issues.

 * Ability to adhere to a schedule of client appointments while adapting to customer requests.

 * Demonstrated ability to communicate complex technical concepts in simple language.

 * Strong Experience in Multi-Functional Printer troubleshooting

 * Travel within the city required

 * Flexibility to make schedule adjustments to cover before/after usual business hours or when other team members are unavailable., * Desktop Support: 2 years (Required)

Language:

 * B2 level of German (Required)

## Description

Provide support on Client Windows platform, for desktop/end user technologies, Engineer should have good experience in- Meeting Room , AV Room, Peripheral ,( audio, video and conferencing setups ) Supports, collaboration tools, and mobile technologies and printing, this includes the laptop/mobile devices all, video conferencing, network/remote access this position works collaboratively with the Service Desk for end user break/fix and other support functions.


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