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# Wireless Technical Support & Operations Specialist

- **Company:** Total Wireless Data, Inc.
- **Location:** Oklahoma City, OK, United States
- **Salary:** $37,440.0 - $47,840.0
- **Contract:** Permanent contract
- **Skills:** Secure Shell (SSH), Microsoft Word, Microsoft Excel, Microsoft Windows, Address Resolution Protocols, Business Process Management, CompTIA Network+, Computer Maintenance, Data Transmissions, Dynamic Host Configuration Protocol, Domain Name System (DNS), Ethernet, Internet Control Message Protocol, IP Addressing, IPv4, IPv6, Subnetting, Virtual Private Networks (VPN), OSI Models, Network Security, Microsoft Visio, Networking Basics, Network Diagrams, Network Segmentation, Packet Analyzer, QuickBooks (Software), RS-232, RS-485 Standard, Serial Communications, Transmission Control Protocol (TCP), Wireshark, Virtual Local Area Networks, Wi-Fi Technology, Network Routers, Wireless Devices
- **Published:** September 16, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b28c7c3dd598583e

## About the Role

You'll provide technical support to customers, manage inventory, and document processes for a small, fast-growing wireless equipment company. You'll split your time between helping customers solve networking problems, managing orders and inventory, and documenting procedures. This is a hands-on role where you'll wear multiple hats-you need to be comfortable learning independently, since formal training is limited. If you're self-driven, enjoy technical problem-solving, like working directly with customers and value a team environment then this could be a great fit., * High school diploma or equivalent

 * Strong verbal and written communication skills
 * Professional demeanor with customers and colleagues

Technical Skills (Core)

 * Solid Windows OS and general computer troubleshooting skills
 * Networking fundamentals:
 * OSI model (all 7 layers)
 * IP addressing (IPv4: classes, subnetting, CIDR notation)
 * Basic router and switch configuration
 * Ethernet cabling and Wi-Fi basics (802.11 standards)
 * Common protocols: TCP/UDP, ICMP, DNS, DHCP, SSH, ARP
 * Ability to document networks visually
 * Proficiency with Microsoft Excel and Word
 * Ability to work independently and troubleshoot problems

Business Skills

 * Ability to learn small-business processes and inventory management
 * Proactive, self-starter mentality
 * Physical capability: capable of lifting and moving boxes/equipment regularly, * CompTIA Network+ certification (or equivalent experience)
 * Knowledge of VPN configuration
 * Experience with packet analysis tools (Wireshark)
 * Experience with network segmentation (VLANs, DMZ, Port Forwarding, IP Subnetting)
 * Basic understanding of IP services (NAT, DHCP configuration)

Nice-to-Have / Willing to Learn

 * IPv6 networking knowledge
 * Serial communications (RS232, RS485)
 * Narrowband/licensed RF radio communications
 * Cellular data communications and certifications
 * Network security best practices and recommendations
 * Advanced troubleshooting techniques

Personal Attributes

 * Self-motivated and eager to learn new technologies
 * Strong interpersonal skills and customer-focused mindset
 * Problem-solver who can work with both technical and non-technical customers
 * Collaborative approach to working with vendors and business partners
 * Comfortable in a fast-paced, small-team environment where job duties overlap

## Description

Customer Support

 * Assist customers with technical questions and product information
 * Provide technical support via phone, email, and in-person to customers with varying skill levels
 * Help troubleshoot networking and connectivity issues (Cellular RF knowledge is a plus)
 * Represent TWD professionally to customers and vendors

Inventory & Order Fulfillment

 * Receive, process, and ship customer orders and internal supplies
 * Conduct physical inventory counts and participate in reordering
 * Document the complete order flow in QuickBooks (training provided)
 * Handle boxes and items weighing up to 60 lbs regularly

Technical Documentation & Learning

 * Create and maintain network diagrams using Visio
 * Document business processes and technical information in Excel and Word
 * Troubleshoot and maintain your own computer setup (no IT staff available)
 * Self-educate on products, services, and emerging technologies

Product Knowledge

 * Become proficient in TWD's product lineup (electronics, antennas, cabling, wireless equipment)
 * Learn about industry trends, especially in cellular and wireless communications