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# Technical Support Analyst

- **Company:** TEKSYSTEMS INC.
- **Location:** Rocklin, CA, United States
- **Salary:** $39,520.0 - $41,600.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Virtual Private Networks (VPN), Software Troubleshooting, Information Technology, Servicenow
- **Published:** September 16, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=441102a6e6b89bb0

## About the Role

Proven experience in IT support or a related field.

 - Strong knowledge of IT infrastructure and software troubleshooting.
 - Proficiency in Windows and Mac systems.
 - Experience with VPN technology.
 - Familiarity with Service Now
 - Excellent customer service skills and the ability to communicate technical information to non-technical users.
 - High level of analytical and problem-solving skills.
 - Ability to work in a fast-paced environment and meet deadlines.
 - Strong attention to detail and organizational skills.

## Description

Provide technical support to customers via phone, email, and Service Now.

 - Troubleshoot software and hardware issues using various tools and platforms.
 - Windows 10 and Mac, iOS support
 - Collaborate with other technical teams to resolve complex technical issues.
 - Document and maintain detailed records of customer interactions and technical issues.
 - Stay up-to-date with new technologies and software releases to improve technical support skills.
 - Participate in training sessions and workshops to expand technical knowledge and improve customer service skills.