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# Helpdesk Engineer

- **Company:** Fluidone
- **Location:** Sheffield, UK
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Artificial Intelligence, Microsoft Azure, Business Software, Cloud Computing, Complex Networks, Cyber Security, Computer Networks, Microsoft Desktop Optimization Pack, Disaster Recovery, Hyper-V, PC Tools, Internetworking, Microsoft Office, Windows Servers, Azure Active Directory, Cloud Services, Virtualization Technology, Computer Network Technologies, Firewalls (Computer Science), Vmware
- **Published:** June 10, 2026
- **Apply:** https://www.fluidone.com/careers/level-2-helpdesk-engineer

## About the Role

As a Level 2 Helpdesk Technician you will work as part of a team that offers remote support to clients. The role includes managing various types of cases through interacting with end users; therefore, excellent written and spoken communication skills are essential., * Ability to diagnose and resolve complex network / PC software & hardware issues remotely

 * In depth Knowledge of Microsoft Desktop Operating Systems (Windows 10 & 11)
 * Experience with Microsoft Office applications and Microsoft Office 365 administration
 * Experience managing users, groups and policies in Active Directory and Azure AD
 * Ability to configure, support & troubleshoot Windows Server environments (2016 to 2022)
 * Experience with Group Policy Management and troubleshooting
 * Solid understanding of networking concepts
 * 2 years' experience in similar role

Desirable

 * Working knowledge of network technology including LAN's & WAN's, Firewalls & switches
 * Working knowledge of virtualization technologies, such as VMWare & Hyper-V
 * Experience with cloud-based solutions such as Microsoft Azure
 * Strong experience with Windows Server environments including AD and domain troubleshooting

## Description

* Interface with end users via telephone, e-mail and remote-control software
 * Provide excellent service to clients and set expectations based on agreed processes
 * To manage all service requests in accordance with agreed SLA's
 * To 'own' end user issues through to resolution or escalation
 * Keep Service Desk software updated with case developments at all times


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