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# Help Desk Technician

- **Company:** Bright Technology, LLC
- **Location:** Cincinnati, OH, United States
- **Salary:** $49,920.0 - $56,160.0
- **Contract:** Internship / Graduate position
- **Skills:** Microsoft Windows, Business Software, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Networking Basics, Retail Software, Gsuite
- **Published:** September 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=db3a7c3d2d1ec4df

## About the Role

* Hands-on technical support experience, whether from a service desk, a retail technology role, an internship or a home lab you can talk through
 * Working knowledge of Windows, plus the basics of Microsoft 365 administration
 * Understanding of networking fundamentals such as DNS, DHCP and VPN
 * The patience to explain a fix to someone who is not technical, without making them feel slow
 * Availability for a rotating shift pattern of 7:30 a.m. to 4:30 p.m. and 10:00 a.m. to 7:00 p.m.
 * CompTIA A+, Network+ or Microsoft fundamentals certifications are helpful but not required

## Description

* Triage incoming tickets by phone, email and the service portal, and set realistic expectations on response times
 * Resolve account, password, mailbox and permissions issues across Microsoft 365 and Google Workspace
 * Troubleshoot Windows and macOS devices, printers, VPN connections and common business applications
 * Build and image laptops for new client starters, then ship or deliver them
 * Document each fix clearly so the next technician does not start from nothing
 * Escalate infrastructure and cloud issues to the engineering team with the diagnostics already attached
 * Keep asset records, license counts and client documentation up to date
 * Join occasional onsite visits to client offices around Cincinnati


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