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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Information Technology Manager 1 - **Company:** Commonwealth of PA - **Location:** Mechanicsburg, PA, United States (Remote available) - **Salary:** $102,788.0 - $156,167.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Cyber Security, Databases, Generative AI, Information Technology, Servicenow - **Published:** September 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=be8ba20712918c30 ## About the Role * One year as an Information Technology Generalist Administrator 2, Database Administrator 2, Data Administrator 2, Applications Developer Administrator, Network Administrator 2, or Information Security Specialist 3; or * Three years of technical information technology experience including two years of administrative information technology work, and a bachelor's degree; or * An equivalent combination of experience and training including two years of administrative information technology work. Other Requirements: * You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines. * You must be able to perform essential job functions. Legal Requirements: * You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements. ## Description The Public Safety Information Technology Delivery Center is seeking a motivated professional to serve as an outstanding Information Technology Manager 1. In this role, you will manage critical support services that keep public safety agencies running smoothly. Your leadership will guide a high-performing team and support 24/7 operations statewide. This is your opportunity to advance your IT career while making a direct impact on communities across Pennsylvania., This position oversees statewide Service Desk operations that support the technology needs of multiple public safety agencies. It requires strong leadership, coordination, and technical expertise to ensure reliable, high-quality service. As an Information Technology Manager 1, you will perform the following duties: * Service Desk Management: Oversee daily Service Desk operations and ensure consistent support coverage for all agencies * Workflow Coordination: Coordinate staff schedules, monitor response times, and guide supervisors to maintain effective team performance * Issue Resolution: Use Service Now to track incidents, analyze tickets, and support resolution of technical problems * Training Oversight: Provide training on procedures, tools, and onboarding processes to strengthen staff skills and consistency * Performance Review: Evaluate staff performance and maintain standardized documentation and reporting procedures Interested in learning more? Additional details regarding this position can be found in the position description. Work Schedule and Additional Information: * Full-time employment * Work hours are 8:15 AM to 4:15 PM, Monday - Friday, with a 30-minute lunch. * Telework: You may have the opportunity to work from home (telework) part-time, up to 2 days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview. * Salary: In some cases, the starting salary may be non-negotiable. * You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices., * If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. * Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. * Failure to comply with the above application requirements may eliminate you from consideration for this position. * All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information. ## Related Videos - [RPA in the Public Sector](https://www.wearedevelopers.com/videos/86-rpa-in-the-public-sector) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Your imaginations is (no longer) the limit: how Generative AI empowers people to be creative](https://www.wearedevelopers.com/videos/741-your-imaginations-is-no-longer-the-limit-how-generative-ai-empowers-people-to-be-creative) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Who Do We Hire Now?](https://www.wearedevelopers.com/videos/100601-who-do-we-hire-now) - [Testing React Backends Like a Pro: Mocking Databases with SQLite](https://www.wearedevelopers.com/videos/100388-testing-react-backends-like-a-pro-mocking-databases-with-sqlite) ## Related Articles - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [IT Salaries in Germany](https://www.wearedevelopers.com/magazine/287-it-salaries-in-germany) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [10 Highest Paying Jobs in Austria](https://www.wearedevelopers.com/magazine/268-10-highest-paying-jobs-in-austria) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)