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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Service Delivery Lead - IT Planning and Governance - **Company:** Health, Inc - **Location:** Rockledge, FL, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Information Systems, IT Management, Microsoft Office, Microsoft PowerPoint, Scrum Methodology, Electronic Medical Records, Information Technology - **Published:** September 2, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=93c9d57b7af249b0 ## About the Role * Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or a relevant field. * Work Experience: * Five (5) years' experience in healthcare or information technology OR * Three (3) years' experience in healthcare or information technology accompanied with an Epic certification. * Licensure: None * Certification: None * Certification In Lieu of Education: Advanced certification (e.g., PMP, Advance Scrum, LEAN Black Belt). * Skills/Knowledge/Abilities: * Proven ability in project management of IT initiatives or projects. * Knowledge and expertise in service management, with a strong focus on problem management and resolution. * Ability to drive continuous improvement initiatives and adapt to evolving IT landscapes. * Strong problem-solving skills and a proactive approach to addressing service delivery challenges., * Education: Master's degree in Business or Healthcare Administration, Information Technology, or a relevant field. * Work Experience: Any one of the following: * One (1) year experience with Epic EMR Go-Lives OR * Five (5) years' experience in healthcare or information technology. * Licensure: None * Certification: Two (2) core Epic certifications prior to start date and maintained. * Work Experience In Lieu of Education: Advanced IT certification prior to start date and maintained. * Skills/Knowledge/Abilities: * Proficient in Microsoft Office - Outlook, Teams, Word, Excel, PowerPoint, etc. Understands Epic ego system and possible impact of changes to various applications. * Understands governance structure for changes to ego system (CAB). * Understands various the Gold Star Program and leads the organization in obtaining highest level. * Understands the Honor Roll Program and leads the organization in obtaining highest level. * Savvy in Nova and can lead quarterly upgrades * Ability to collaborates well with others. * Deep knowledge of Epic modules and how they interact with other systems. * Ability to analyze complex processes, understand information systems, and use data to support design decisions. * Ability and expertise in managing multiple projects, setting priorities, and adapting to changing work demands. * Strong ability to communicate effectively with technical and non-technical stakeholders, build relationships, and foster collaboration across teams. ## Description The IT Service Delivery Lead is responsible for overseeing and managing the delivery of IT services to ensure they meet or exceed agreed-upon service levels and customer expectations. This role involves coordinating with various teams, managing service delivery processes, and implementing strategies to improve overall service quality. Additionally, the role includes a focus on technology delivery and problem management to address and resolve complex IT issues., * Manage and support IT projects related to technology and service delivery, including planning, execution, and post-implementation review. * Monitor IT project budgets, ensuring financial targets are met and resources are utilized efficiently. * Ensure projects are completed on time, within budget, and to the satisfaction of stakeholders. * Lead cross-functional teams, providing guidance, support, and motivation to ensure project success. * Lead the problem management process to identify, analyze, and resolve underlying issues impacting IT services. Develop and implement solutions to prevent recurring problems and minimize service disruptions. * Evaluate and improve service delivery processes, methodologies, and tools. Implement best practices and identify opportunities for efficiency gains and enhanced service quality. * Act as the primary point of contact for key Internal IT stakeholders and customers regarding service delivery matters. * Address and lead the resolution of any service-related issues or escalations in a timely and effective manner. * Ensure that all IT service delivery activities adhere to relevant regulatory requirements, industry standards, and internal policies. Identify and mitigate risks associated with service delivery., * Majority of time involves sitting or standing; occasional walking, bending, and stooping. * Long periods of computer time or at workstation. * Light work that may include lifting or moving objects up to 20 pounds with or without assistance. * May be exposed to inside environments with varied temperatures, air quality, lighting and/or low to moderate noise. * Communicating with others to exchange information. * Visual acuity and hand-eye coordination to perform tasks. * Workspace may vary from open to confined. * May require travel to various facilities within and beyond county perimeter; may require use of personal vehicle.