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# IT Help Desk

- **Company:** QUICK USA INC
- **Location:** Greenwood, IN, United States
- **Salary:** $47,000.0 - $52,000.0
- **Contract:** Permanent contract
- **Skills:** Information Systems, Databases, Desktop Computing, Issue Tracking Systems, Network Architecture, Data Processing, Network Server
- **Published:** September 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=8f0fb1b2eecd3376

## About the Role

* IT Help Desk or Technical Support: 1 year (Required)

## Description

Responsible for all aspects of the information system administration including network infrastructure, servers, workstations, copiers/printers, applications, databases, and telecommunication. Researches and evaluates software and new technology on continuing basis. Also provides technical support to users.

[ Essential Duties ]
・ Respond to end-user technical assistance requests via ticketing system
・ Troubleshoot and resolve issues with computers, applications, systems, devices, access, or performance
・ Document, track, and resolve issues using standardized processes to meet service level standards
・ Investigation and implementation of new technology as necessary to meet the needs of the company
・ Performs software or device installations/upgrades, user profile setups, and password resets
・ Maintains the company telecommunication system
・ Coordinates equipment repairs with external vendors
・ Coordinates programming fix with external vendors
・ Provide support to the ERP system users by researching and answering questions and troubleshooting problems
・ Maintains the EDI (electronic document interchange) system for communication with customers
・ Writing computer programs to meet both internal and external customer needs, after training
・ Maintains a broad knowledge of business, data processing concepts, and an overall understanding of the organization's total business needs
・ Other duties as assigned


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