> Markdown version of [/jobs/ext/3383019-it-corporate-support-av-technician-onsite](https://www.wearedevelopers.com/jobs/ext/3383019-it-corporate-support-av-technician-onsite). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Corporate Support AV Technician (Onsite)

- **Company:** Hyatt Hotels Corporation
- **Location:** Chicago, IL, United States
- **Experience:** Experienced
- **Salary:** $56,800.0 - $71,000.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Issue Tracking Systems, Peripherals, Laptops, Servicenow
- **Published:** September 6, 2026
- **Apply:** https://www.jobmonkeyjobs.com/career/28001184/It-Corporate-Support-Av-Technician-Onsite-Illinois-Chicago-1049

## About the Role

As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect and Wellbeing. You enjoy working with others, are results driven and are looking for a variety of opportunities to develop personally and professionally., * 3+ years of experience providing desktop support, audiovisual support, or related end-user technology services in a corporate environment.

 * Experience supporting and troubleshooting AV technologies, including conference room systems, Microsoft Teams Rooms, projectors, microphones, video conferencing equipment, and presentation technologies.
 * Experience supporting executive meetings, corporate events, and high-profile users while delivering exceptional customer service.
 * Excellent communication and interpersonal skills with the ability to build rapport and provide white-glove support to associates at all levels of the organization.
 * End-user hardware and device troubleshooting - Proven experience diagnosing, repairing, and supporting desktops, laptops, mobile devices, printers, and peripherals across multiple manufacturers
 * Customer-facing support and communication experience - Demonstrated ability to deliver high-quality customer service, clearly communicate with both technical and non-technical users, and maintain professionalism in a fast-paced environment
 * Strong understanding of ITIL frameworks and best practices; ITIL certification (v3 or v4) is highly desirable
 * Proven ability to execute strategies that integrate automation and emerging technologies to improve customer experience and operational efficiency
 * Adaptable and with intellectual ability to thrive in a demanding, fast moving, and customer focused environment
 * Ability to maintain confidentiality with information or items as required
 * Ticketing system and ITSM experience - Hands-on experience managing incidents and service requests through a ticketing system (ServiceNow preferred), including documentation, prioritization, and escalation

Experience Preferred:

 * Experience with ticketing management systems (ServiceNow preferred)
 * Experience with active directory or an Identity Management System (Omada)

## Description

Hyatt Hotels Corporation seeks an enthusiastic IT Corporate Support AV Technician to join our IT Concierge Services. In this role, you will be collaborating closely with the various IT teams, where you'll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about diversity, equity and inclusion, committed to nurturing curiosity and new skills, and building connections across the organization with stakeholders, colleagues and guests., The IT Corporate Support AV Technician is responsible for supporting and maintaining audiovisual technology for corporate meeting rooms, events, and executive meetings while ensuring a seamless user experience. This role also provides hands-on desktop support by responding to technical issues, troubleshooting hardware and software problems, and resolving incidents in a timely manner. The technician delivers exceptional customer service through direct interaction with associates and proactive problem resolution across the corporate office environment.

 * Provide hands-on support and maintenance for audiovisual technology in conference rooms, executive spaces, and corporate events, including assisting with the setup, operation, and troubleshooting of AV equipment during meetings and special events.
 * Proactively monitor and maintain meeting room technology, perform routine equipment checks, and partner with internal teams and vendors to ensure reliable technology services across the corporate office environment
 * Performs after-incident follow-ups with customers to ensure that customer inquiries are resolved to their satisfaction and within the defined timeframes
 * Ensures tickets are kept current while following defined processes
 * Provide frontline technical support by diagnosing, troubleshooting, and resolving hardware, software, and peripheral issues for end users to keep their workstations operational.
 * Manage and track support requests through a ticketing system, ensure timely resolution or escalation, and deliver a high level of customer service while maintaining IT standards and documentation., * The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.