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# L2 Technical Specialist

- **Company:** CompuCom Systems Holding LLC
- **Location:** Santa Fe, NM, United States
- **Salary:** $45,240.0 - $60,320.0
- **Contract:** Permanent contract
- **Skills:** Laser Printing, Computer Equipment
- **Published:** September 10, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3385169229&tx=KK4343FFL&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* Strong knowledge of printers, computer hardware, and software.
 * Electromechanical experience a plus.
 * Experience repairing laser and wide format printers
 * Proven troubleshooting and problem-solving skills.
 * Excellent communication and customer service abilities.
 * Ability to manage multiple priorities and work independently or in a team.
 * Physical capability to lift to 50 lbs., Work Authorization: Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

## Description

As an L2 Technician, you will serve as the remote contact for technical and service-related issues. Responsibilities include troubleshooting, installing, and repairing laser printers, wide format printers, plotters kiosks, POS systems, and related hardware/software. Collaboration with Level III or Lead Technicians may be required to ensure timely and accurate resolutions. In this role, you will be the primary L2 resource to assist on site technicians region to troubleshoot, repair, install, and maintain multiple devices, from Network Multi-function devices to large format printers, and related photo lab equipment, along with the supported infrastructure and equipment installations. Responsibilities include assisting with troubleshooting, installing, and repairing laser printers, wide-format printers, plotters kiosks, POS systems, and related hardware/software. Collaboration with L3 may be required to ensure timely and accurate resolutions., * Assisting on site technicians

 * Diagnose and resolve issues with printers, plotters, kiosks, and POS systems.
 * Install, configure, and maintain hardware and software.
 * Perform routine maintenance to optimize equipment performance.
 * Deliver clear technical assistance to technicians onsite and over the phone.
 * Maintain accurate service records and uphold quality standards.


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