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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Application Support Analyst - Distribution - **Company:** Bunzl, plc - **Location:** St. Louis, MO, United States (Remote available) - **Experience:** Experienced - **Salary:** $50,000.0 - $75,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, IBM System I, Business Software, Microsoft Outlook, Microsoft Dynamics CRM, Issue Tracking Systems, Information Technology Operations, Microsoft Office, Software Deployment, Software Engineering, Information Technology, Servicenow - **Published:** September 17, 2026 - **Apply:** https://www.careerjet.com/job/us9d6beac200f33779d954afdbe27deebe/eaa ## About the Role * High School diploma or equivalent required * Bachelor's degree in Computer Science, Information Technology, or relevant field, a plus * Prior experience with ServiceNow, IBM iSeries systems (AS400), MS Dynamics or CRM, JDA or Replenishment, OmniTrac or other TMS, a plus * Requires ability to efficiently use Microsoft Office products such as Outlook, Word, and Excel * Excellent analytical and problem-solving skills anchored in service management mindset * Proven work experience in service-oriented role * Strong communication skills, both verbal and written * Solid technical background with an ability to give instructions to a non-technical audience ## Description The Applications Support Service Desk Analyst will provide level 1 support for the Core Business Applications (order processing and fulfillment: Purchasing, Sales, Customer Service, Warehousing & Logistics, and Accounting) to Bunzl's end users. The Applications Support Service Desk Analyst is a critical role in IT Operations. This role will provide user support to resolve issues with core business applications and hardware. This position uses creative decision making, good judgment, and service level agreements (SLA) in responding to and resolving reported issues for internal customers. In this role, it will be required to document and train system standards and processes. It is expected that the person in this role will provide exceptional customer service and resolution to core application issues. This role is part IT general management, part service operations, and part special projects. The Applications Support Service Desk Analyst will ensure high-quality technical support and increase client satisfaction while maintaining acceptable SLA's for the business. This is a REMOTE position. Responsibilities: * Remote support to users with information technology support issues * Provide resolutions that includes identify, research, resolve, and document * Exceptional customer service via phone, email, and ticketing system * Accurately document reported problems via ServiceNow * Escalate important or reoccurring issues to the necessary internal teams (e.g., application development, Business Alignment, and Digital) and Applications Support Service Desk Manager * Monitor tickets and calls to ensure sure users are assisted in a timely manner * Follow up with end users to identify areas of improvement * Proactively address day-to-day questions and issues that may arise relative to the Core Business Applications * Train users on the Core Business Applications, suggest system enhancements as needed * Gather, analyze, and communicate change requests from the field, customers, or vendors to appropriate IT teams * Ensure compliance with Corporate or Regional policies and procedures that may be related to system support, security etc. * Post technical maintenance and software installations as well as assist with QA and UAT as needed * 20% travel expected for training and collaboration ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Empowering Retail Through Applied Machine Learning](https://www.wearedevelopers.com/videos/976-empowering-retail-through-applied-machine-learning) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [Building with IBM Bob](https://www.wearedevelopers.com/videos/100275-building-with-ibm-bob) - [Flexibility is Key: Unlocking the Advantages of Versatile Software Solutions for Strategic Innovatio](https://www.wearedevelopers.com/videos/1943-flexibility-is-key-unlocking-the-advantages-of-versatile-software-solutions-for-strategic-innovatio) - [12 Names for the Same Thing: Why Developer Experience Can't Grow Without a Common Language](https://www.wearedevelopers.com/videos/100564-12-names-for-the-same-thing-why-developer-experience-can-t-grow-without-a-common-language) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Now is the time for industrialized software development](https://www.wearedevelopers.com/magazine/601-now-is-the-time-for-industrialized-software-development) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)