> Markdown version of [/jobs/ext/338392-it-applications-support-analyst](https://www.wearedevelopers.com/jobs/ext/338392-it-applications-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Applications Support Analyst - **Company:** JVM Castings (Worcester) Ltd - **Location:** Kidderminster, UK - **Experience:** Experienced - **Salary:** £25,000.0 - £35,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Data Analysis, Software Applications, Business Software, Business Systems, Software Documentation, Databases, Data Cleansing, Systems Analysis, Microsoft Office, Regression Testing, Power BI, SQL Databases, Data Logging, Information Technology, Tools for Reporting - **Published:** June 10, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=5ec773c30206235f ## About the Role Do you have a valid Driving License license?, Do you have experience in ERP systems?, Do you have a Bachelor's degree?, * A degree in IT, Business Systems, Computer Science, or a similar subject, or equivalent relevant experience * Strong analytical and problem-solving skills * Good communication skills and a willingness to learn * An interest in business applications, ERP systems, and IT support * Placement year, internship, service desk, or super-user experience would be beneficial but is not essential * A full UK driving licence and access to your own vehicle for business travel between sites * Ability to manage multiple tasks and priorities effectively, with a methodical and organised approach to work * Comfortable working both independently and as part of a team in a fast-paced, multi-site environment * Basic understanding of or exposure to SQL, databases, or data analysis tools would be advantageous * Familiarity with ITIL concepts or IT service management principles is desirable but not essential * Proficiency in Microsoft Office applications, particularly Excel; experience with Power BI or similar reporting tools is a plus Key skills and competencies The following competencies reflect what we believe is important for success in this role: * Analytical thinking - ability to break down complex problems, interpret data, and identify practical solutions * Attention to detail - accurate in logging issues, maintaining records, and validating data * Communication - able to translate technical information clearly for non-technical users and liaise confidently with colleagues and vendors * Adaptability - comfortable picking up new systems, tools, and processes in a changing environment * Collaboration - works well within a team, contributes positively, and supports colleagues across departments * Customer focus - takes ownership of user queries and sees issues through to resolution * Continuous learning - proactively builds knowledge of ERP systems, business processes, and IT best practice * Organisation - manages own workload effectively, prioritises tasks, and meets deadlines, * Bachelor's (preferred), * ERP systems: 2 years (required) * SQL: 2 years (required) * Microsoft Excel: 2 years (preferred) * ITIL: 2 years (required) * Power BI: 2 years (preferred) ## Description We are looking for a Graduate IT Applications Support Analyst to join our growing IT team. This is an excellent opportunity for a graduate or early-career professional to build a strong foundation in business applications and ERP systems, gaining hands-on exposure to real-world IT support, system analysis, and a major ERP transformation programme spanning multiple sites across the group. You will work alongside experienced IT and business colleagues, developing your technical and analytical skills in a structured, supportive environment with clear opportunities to progress., * Support business applications, ERP systems, and user queries across multiple sites * Assist with ERP migration, testing, data activities, workflows and documentation * Help investigate and resolve incidents, service requests, and application issues * Work with users, vendors, and the wider IT team to improve systems and processes * Support reporting, training, and ongoing system improvements * Log, track, and follow up on support tickets through to satisfactory resolution, maintaining accurate records in the incident management system * Assist with user acceptance testing (UAT), regression testing, and system upgrades, helping to ensure changes are documented and communicated effectively * Contribute to the production of reports, dashboards, and data extracts to support business decision-making * Help maintain system documentation, process guides, and user training materials * Liaise with third-party software vendors and internal stakeholders to investigate issues and progress resolutions * Support data migration activities, including data cleansing, validation, and reconciliation as part of the ERP programme ## Related Videos - [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain) - [REST, GraphQL, gRPC, and more: A comparison of modern API styles](https://www.wearedevelopers.com/videos/100247-rest-graphql-grpc-and-more-a-comparison-of-modern-api-styles) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Recruitment Reinvented: Bold strategies and the $10K signing incentive](https://www.wearedevelopers.com/videos/1068-recruitment-reinvented-bold-strategies-and-the-10k-signing-incentive) - [Build Delightful Mobile Experiences with Kotlin, Realm, and Atlas Device Sync](https://www.wearedevelopers.com/videos/694-build-delightful-mobile-experiences-with-kotlin-realm-and-atlas-device-sync) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Software Engineer Salary in The UK](https://www.wearedevelopers.com/magazine/231-software-engineer-salary-in-the-uk)