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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Commercial EV Technical Support Engineer - **Company:** BYD Europe - **Location:** Hounslow, UK - **Contract:** Permanent contract - **Skills:** Microsoft Excel, BASIC (Programming Language), CAN Bus, Communications Protocols, Issue Tracking Systems, Python (Programming Language), MySQL, Power BI, SQL Databases, Diagnostic Tools - **Published:** June 10, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=a03608c4a3f3b3d6 ## About the Role Do you have experience in Technical writing?, Education: Degree in Automotive/Electrical Engineering or a Master Technician certification with specialised EV training (e.g., IMI Level 4 in Electric/Hybrid Vehicle Diagnosis). * Technical Expertise: Proven experience with high-voltage (HV) systems (300V-800V+). * Mastery of diagnostic tools (e.g., CANalyzer or proprietary OEM software). * Deep understanding of J1939/CAN bus protocols and DC fast-charging standards. * Communication: Ability to distil highly technical engineering data into actionable instructions for workshop technicians. * Skilled in technical writing and documentation management * Proficient in data tools such as Excel, Power BI, and MySQL; basic coding ability in Python or SQL preferred * Self-motivated, curious, and capable of working independently with minimal supervision * Willingness to travel for on-site customer or field team support. ## Description Working location: Hounslow, London As a Commercial EV Technical Support Engineer, you will be the primary technical authority for our next-generation electric trucks and vans. This role combines digital diagnostics, remote consultation, and hands-on field support. You will ensure that fleet operators and dealership technicians have the expert guidance needed to maintain peak uptime for their electric assets., Online & Remote Diagnostic Support * Serve as the Tier 2/3 escalation point for technical enquiries via our online support portal and ticketing system. * Use advanced telematics to perform remote health checks and cloud-based diagnostics on high-voltage (HV) battery systems and electric drivetrains. * Guide field technicians through complex software flashing, ECU parameterisation, and ADAS calibration. Analyse "Ghost Faults" and recurring DTC trends to provide feedback to the R&D and team members. * Draft and edit technical documentation, including service bulletins, repair procedures, and troubleshooting guides Mobile & Telephone Technical Consultation * Provide real-time "Over-the-Shoulder" support via video link or phone for urgent roadside or workshop issues. * Interpret and explain complex HV wiring schematics, thermal management logic, and CAN bus communication protocols to field staff and engineering teams. Onsite Field & Fleet Support * Travel to customer sites for "Vehicle Off Road" (VOR) emergencies requiring advanced on-site intervention. * Lead root-cause analysis of major component failures, including traction motors, inverters, and onboard chargers. * Deliver on-site technical briefings to fleet managers on performance and battery health optimisation. ## Related Videos - [MySQL Protocol Features You Should Be Aware Of](https://www.wearedevelopers.com/videos/100267-mysql-protocol-features-you-should-be-aware-of) - [A Hitchhikers Guide to Container Security - Automotive Edition 2024](https://www.wearedevelopers.com/videos/1119-a-hitchhikers-guide-to-container-security-automotive-edition-2024) - [REST, GraphQL, gRPC, and more: A comparison of modern API styles](https://www.wearedevelopers.com/videos/100247-rest-graphql-grpc-and-more-a-comparison-of-modern-api-styles) - [Building a hypercar from scratch](https://www.wearedevelopers.com/videos/607-building-a-hypercar-from-scratch) - [Coding for Good: Achieving social change with an app](https://www.wearedevelopers.com/videos/1645-coding-for-good-achieving-social-change-with-an-app) - [The future of automotive mobility: Upcoming E/E architectures, V2X and its challenges](https://www.wearedevelopers.com/videos/374-the-future-of-automotive-mobility-upcoming-e-e-architectures-v2x-and-its-challenges) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [How software is steering vehicle technology](https://www.wearedevelopers.com/magazine/515-how-software-is-steering-vehicle-technology) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [The 12 Best Jobs for Software Engineers](https://www.wearedevelopers.com/magazine/401-the-12-best-jobs-for-software-engineers)