> Markdown version of [/jobs/ext/338399-security-operations-administrators](https://www.wearedevelopers.com/jobs/ext/338399-security-operations-administrators). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Security Operations Administrators - **Company:** MAN Commercial Protection - **Location:** Solihull, UK - **Experience:** Expert - **Salary:** £29,120.0 - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Microsoft Outlook, Cyber Security, Microsoft Office, Computerised Systems, Information Technology - **Published:** June 10, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=b68fbc8e3a97fd6d ## About the Role Do you have experience in Time management?, * Be passionate about delivering excellent customer service * Have experience of a workforce management system * Have a genuine desire to help push the business forward, looking at ways to continuously improve processes * Have excellent communication skills * Be able to work within a team as well as on their own and unsupervised * Possess excellent communication and IT systems skills * Can work under pressure whilst maintaining a positive attitude * Have good time management skills * Be able to work shift patterns and provide flexibility, where required Qualifications and experience: * Experience in the security industry would be advantageous but not essential * Call centre / Helpdesk experience advantageous * Experience using a time and attendance or workforce management system * Knowledge of MS Office, Excel and Outlook advantage but not essential * Experience of working on the telephones essential * Experience of working with Timegate or similar roster management/time management software is preferred however not essential. * SIA DS and CCTV are advantageous but not essential as training can be provided Skills required. * A valid SIA SG or DS Licence - (CCTV Licence is advantageous but not essential as training will be provided) * Competent computer skills with a good knowledge of computer systems. * Excellent communication skills * Ability to create comprehensive incident reports * Ability to work independently and as part of a team * A 5-year checkable work/education history is required * Happy to help others attitude! ## Description * Manage a high volume of calls from colleagues and customers, ensuring issues are resolved in a prompt/efficient manner * Assisting colleagues across the UK with booking on/off processes * Report writing/completing incident forms * Rostering/ scheduling, regularly communicating with site leaders and making required changes and updates * Ensure any health & safety or HR issues are escalated accordingly * Problem solving by liaising with contract managers regarding workplace issues, activity reports, complaints, and queries. * Handling a high volume of both inbound and outbound calls from all levels throughout the organisation. * Proactively keep up to date on new procedures, systems and information regarding the standard operation protocols of the company. * Maintaining and sustaining an updated knowledge of all aspects of the company. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) - [Cyber Security: Small, and Large!](https://www.wearedevelopers.com/videos/259-cyber-security-small-and-large) ## Related Articles - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk)