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# Help Desk Specialist

- **Company:** DevCare Solutions
- **Location:** Harrisburg, PA, United States
- **Experience:** Experienced
- **Salary:** $60,320.0
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Network Monitoring, Network Support, Servicenow
- **Published:** September 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=af6c0011ed797bc2

## About the Role

* 2+ years of Help Desk, Systems Administration, IT Support, NOC, or Call Center experience preferred.
 * Experience with incident management and ticketing systems, preferably ServiceNow.
 * Strong troubleshooting and problem-solving skills.
 * Excellent verbal and written communication.
 * Strong customer service and phone etiquette.
 * Ability to multitask, work independently, and work flexible shifts including weekends., * Do you have experience troubleshooting end-user issues and escalating technical incidents when needed?
 * Do you have experience with ServiceNow or another incident/ticketing system?
 * Do you have 2+ years of Help Desk, Systems Administration, IT Support, NOC, or Call Center experience?

## Description

We are seeking an experienced NOC/IT Support Specialist to provide Level 1 technical support, troubleshoot end-user issues, monitor network systems, and manage service tickets during after-hours operations., * Provide Level 1 IT and network support to end users.

 * Troubleshoot and document technical incidents.
 * Create, update, and escalate tickets using ServiceNow or similar tools.
 * Monitor network systems and respond to alerts and outages.
 * Escalate unresolved or high-priority issues to appropriate technical teams.
 * Communicate with users, vendors, and IT teams to support issue resolution.
 * Maintain accurate documentation and follow established procedures.


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