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# Technical Support Specialist

- **Company:** MASHELL TELECOM, INC.
- **Location:** Tacoma, WA, United States
- **Salary:** $42,058.0 - $58,594.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Data Systems
- **Published:** September 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=64adb5f13cc300c3

## About the Role

Measuring Success

· Regular, reliable, and punctual attendance

· Proficiency in exceptional phone etiquette and interpersonal skills, coupled with the capacity to multitask and independently manage workload priorities

· Effective communication, collaboration, and cooperation skills, essential for interactions with vendors, customers, colleagues, and managers to achieve company objectives.

· Aptitude for grasping and comprehending the company's range of products and services

· Ability to apply logical thinking, creativity, and sound judgment to troubleshoot and resolve customer issues during the initial contact to minimize follow-up interactions.

· Successfully helping our customers find solutions to their service needs, improving the way they work and play while connected to our services

· Contributing to and developing a performance and results oriented culture.

· Behaviors that are aligned with and strengthen company values.

Qualifications

· Minimum of one year of customer support and/or technical support experience, preferably within the telecommunications/Internet sector

· Two or more years of proven customer service experience

· Familiarity with prevalent PC and MAC Operating Systems

· Broad understanding of voice services, cable TV, and data technologies

· A scrappy, nimble, innovative, hands-on contributor who is not afraid to roll up their sleeves to accomplish goals.

· Demonstrated critical thinking skills, excellent and proactive communication skills, an ability to identify, prioritize, and collaborate effectively.

· Ability to interpret and execute instructions provided in written, oral, or diagrammatic formats

· Skills in resolving challenges within predefined scenarios that involve multiple variables

· Ability to thrive in a dynamic, high-volume environment,

· Adept at swiftly adjusting to changes

· High school diploma or GED required.

· Criminal Background, Drug, Non-Negilgent Driving, and Employment Level Credit Checks Required, · During the initial first 90 days/training period, a 5-8's schedule may be required depending on experience and proven success working independently

· Our workspaces are collaborative and customer-focused, with a commitment to professional growth and team support

· Prolonged periods of screen time and extended sitting may be required. Occasional overtime may be necessary to meet peak workload demands, * High school or equivalent (Required), * Customer support: 1 year (Preferred)

 * Windows: 1 year (Preferred)
 * iOS: 1 year (Preferred)

## Description

As a Technical Support Specialist, you will be an expert in addressing a wide range of tickets related to internet, streaming TV, and voice-related concerns via telephone assistance. This role demands a keen willingness to learn and adapt. You'll engage with customers of varying technical expertise, troubleshooting a diverse range of end-user devices and network configurations. This dynamic role tackles challenges head-on and serves as a technical superhero for our customers every day., · Ensures swift responses to a diverse array of trouble tickets, with a primary focus on prioritizing the customer experience above all else

· Identifies and escalates intricate issues to the relevant departments following comprehensive troubleshooting

· Empowers customers by offering insights into products and services that align with their specific technical requirements

· Vigilantly monitors emerging trends indicating potential outages and promptly notifies the appropriate teams for swift resolution

· Demonstrates flexibility by being available to work evenings, weekends, and variable schedules, including overtime when necessary