> Markdown version of [/jobs/ext/3385316-desktop-support-technician](https://www.wearedevelopers.com/jobs/ext/3385316-desktop-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Technician - **Company:** CareerCircle - **Location:** Charlotte, NC, United States (Remote available) - **Salary:** $54,080.0 - $58,240.0 - **Contract:** Temporary contract - **Skills:** Active Directory, Macintosh Computers, Cisco Routers, Configuration Management, Desktop Computing, Digital Technology, Issue Tracking Systems, Python (Programming Language), Microsoft Office, Microsoft Operating Systems, Windows Servers, Network Administration, Windows Remote Assistance, Security Software, SQL Databases, System Testing, Virtual Local Area Networks, Windows Desktop, Software Troubleshooting, Computer Equipment, Information Technology, Cisco - **Published:** September 17, 2026 - **Apply:** https://www.careercircle.com/jobs/all/all/usa/nc/charlotte/659b9d5e-b726-485c-a59b-2d6d4750869e ## About the Role Communication Prioritization Problem Solving Desktop Support Windows Desktop Customer Service Microsoft Office Asset Management Technical Support, * Experience supporting desktop hardware, software, and end-user technologies in a corporate environment. * Hands-on experience with hardware deployments, equipment refreshes, installations, and MAC (Moves, Adds, Changes) activities. * Proficiency with Microsoft Office Suite applications, including troubleshooting user issues. * Experience working in a high-volume service desk or desktop support environment. * Strong customer service orientation with a professional and dependable work ethic. * Excellent verbal and written communication skills. * Ability to manage multiple priorities and work effectively under tight deadlines. * Strong troubleshooting and problem-solving abilities. Preferred Qualifications * Experience with Windows desktop operating systems in an enterprise environment. * Familiarity with ticketing systems and IT service management practices. * Experience with asset management and hardware inventory tracking. * Relevant technical certifications such as CompTIA A+, Microsoft certifications, or equivalent experience. Skills * Desktop Support * Hardware Deployments & Refreshes * Moves, Adds & Changes (MACs) * Microsoft Office Suite * Ticketing Systems * Hardware & Software Troubleshooting * End-User Support * Asset Management * Customer Service * Technical Documentation This role is ideal for a hands-on IT professional who enjoys supporting users, managing workstation deployments, and delivering high-quality technical support in a fast-paced environment. Job Type & Location, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors., Billing Management Procurement Cisco Meraki Self-Starter Communication Cisco Routers Lifting Ability Time Management Windows Servers Self-Discipline Cisco Switching Microsoft Office Computer Science Active Directory Operating Systems Help Desk Support Microsoft Windows Security Software Personal Computers Telecommunications Incident Management Willingness To Learn Microsoft Windows 10 Smartphone Operation Travel Cost Analysis Network Administration Wireless Communications Windows Remote Assistance SQL (Programming Language) Microsoft Operating Systems Troubleshooting (Problem Solving) Virtual Local Area Network (VLAN) Hardware Configuration Management, Innovation Test Design Coordinating Risk Analysis Commissioning Nuclear Power Systems Design System Testing Nuclear Safety Time Management Instrumentation Digital Systems Customer Service Quality Assurance Technical Drawing Quality Management Analytical Thinking Project Coordination Engineer in Training Design Specifications Electric Power Distribution Professional Engineer (PE) License Engineering Plans And Specifications ASME Boiler And Pressure Vessel Code (BPVC) +0 Google IT Automation with Python ## Description We are seeking a Desktop Support Technician to provide onsite technical support for end users in a dynamic enterprise environment. This role is responsible for hardware deployments, workstation refreshes, equipment moves, installations, and day-to-day technical support activities. The ideal candidate will possess strong troubleshooting skills, excellent customer service abilities, and experience working in high-volume support environments., * Provide onsite and remote support for desktops, laptops, peripherals, and end-user technology. * Perform hardware deployments, system installations, equipment refreshes, and moves, adds, and changes (MACs). * Configure, install, and replace workstations, monitors, docking stations, printers, and other IT equipment. * Troubleshoot and resolve hardware, software, and peripheral issues in a timely manner. * Support Microsoft Office Suite applications and assist users with productivity-related issues. * Manage and prioritize support requests in a fast-paced, high-volume ticketing environment. * Document incidents, requests, troubleshooting steps, and resolutions in the ticket management system. * Coordinate workstation setups, office relocations, and technology moves for end users. * Provide exceptional customer service while communicating effectively with both technical and non-technical users. * Escalate complex issues to appropriate support teams when necessary. * Maintain asset inventory and assist with lifecycle management of end-user devices. * Support evening and weekend work as required to accommodate deployments, upgrades, and business needs., Operations Leadership Management CompTIA A+ Communication Prioritization Problem Solving Desktop Support Windows Desktop Customer Service Microsoft Office Asset Management Technical Support Peripheral Devices Business Valuation Docking (Computers) Lifecycle Management System Installations IT Service Management Full Stack Development Business Transformation Microsoft Certified Professional Troubleshooting (Problem Solving) +0 ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) ## Related Articles - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [6 Emerging Technologies We’ll Learn About in 2025](https://www.wearedevelopers.com/magazine/381-6-emerging-technologies-we-ll-learn-about-in-2025)