> Markdown version of [/jobs/ext/3385367-technical-support-engineer](https://www.wearedevelopers.com/jobs/ext/3385367-technical-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Engineer - **Company:** LiveRamp - **Location:** Seattle, WA, United States (Remote available) - **Experience:** Experienced - **Salary:** $75,000.0 - $109,000.0 - **Contract:** Permanent contract - **Skills:** Adobe Analytics, Software as a Service, Databases, Database Queries - **Published:** September 17, 2026 - **Apply:** https://dejobs.org/x/x/0F62BDF81BBE4875A96C53EFDDFDBC7C/job/ ## About the Role * Willingness to work in a standard 9am-5pm window, but will allow some flexibility (e.g. 10am-6pm or 10:30am - 6:30pm). Possible occasional on-call or weekend availability. * Comfortable talking to customers over video conferences. * Bachelor's degree or equivalent * 2+ years of experience in advertising technology, marketing services or software technology in a customer support or delivery services role. * History of resolving customer issues quickly, with sustainable solutions, while delighting all stakeholders. * Track record of successfully facilitating processes that result in experience improvements for internal and external stakeholders. * Experience with advertising or marketing technology, or SaaS support. * Experience with (or eagerness to learn) diagnosing technical issues, complex system troubleshooting without step-by-step guidance (e.g. querying databases, digging into logs). * Resourcefulness. We don't have all the answers, but you'll need to find them. * Great communication skills with external customers and internal stakeholders. * The ability to respond promptly and follow through on projects to completion. * The ability to work and succeed in ambiguous situations with little direction. * A desire to learn and adopt new skills - both technical and non-technical - in order to craft and deliver the best solutions. * Type S(tartup) personality: smart, ethical, friendly, cross-functional, hardworking and proactive. * Open-minded, collaborative, dependable, and poised when working through customer or internal challenges. Preferred Skills: Familiarity with SQL querying. Ability to execute and understand existing queries, and make adjustments as needed. ## Description * Become a member of our Technical Support team, and work to solve technical challenges as they arise while also leveraging your soft skills to thrill your clients. * Manage a ticket queue to provide technical guidance and troubleshooting to enable client satisfaction and company growth. * Work in tandem with LiveRamp's Global Customer Support team while providing technical support to many of the world's well-known brands, advertisers, agencies, financial institutions, and data providers. * Contribute towards building a great company. Your team will: The Technical Support Engineer team is responsible for resolving clients' technical support tickets while delighting our clients with excellent customer service., LiveRamp is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, disability, sexual orientation, gender identity, genetics or other protected status. Qualified applicants with arrest and conviction records will be considered for the position in accordance with the San Francisco Fair Chance Ordinance. We use automated decision systems (ADS) as part of our recruitment and hiring process. If you require an accommodation or believe that the use of an ADS may create a barrier to your application or participation in the hiring process due to a disability or other protected characteristic, please let us know. We are committed to providing reasonable accommodations and ensuring an equitable hiring experience for all candidates. California residents : Please see our California Personnel Privacy Policy (https://liveramp.com/privacy/california-personnel-privacy-policy/) for more information regarding how we collect, use, and disclose the personal information you provide during the job application process. To all recruitment agencies : LiveRamp does not accept agency resumes. Please do not forward resumes to our jobs alias, LiveRamp employees or any other company location. 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