> Markdown version of [/jobs/ext/338540-senior-software-engineer-sap-ai](https://www.wearedevelopers.com/jobs/ext/338540-senior-software-engineer-sap-ai). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Software Engineer - SAP/AI - **Company:** Iberdrola group - **Location:** Glasgow, UK - **Experience:** Expert - **Salary:** £63,200.0 - **Contract:** Permanent contract - **Skills:** Java (Programming Language), Advanced Business Application Programming (ABAP), Application Programming Interfaces (APIs), Agile Methodology, Artificial Intelligence, Computer Engineering, Customer Data Management, Open Data Protocol, Oracle Databases, Scrum Methodology, SAP ABAP, SAP (Applications), SAP CRM, SAP IS-U, Service Design, Software Engineering, SQL Databases, Systems Integration, Web Platforms, Extensible Markup Language (XML), Enterprise Software Applications, Cloud Platform System, Chatbots, Prompt Engineering, Backend, Information Technology, Data Analytics, Api Design - **Published:** June 10, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=a4f2eacfa5a03060 ## About the Role Do you have experience in XML?, Do you have a Bachelor's degree?, * Degree in Computer Engineering, Computer Science, or similar technical field of study * Ability to design end to end solutions involving multiple technologies * Experience of SCRUM/Agile * Experience of SAP ABAP development, SAP CRM enhancements, IS-U processes, and ODATA/API service design and optimisation * Experience in identifying and scaling AI use cases, prompt design patterns, and integrating AI capabilities into enterprise applications * Knowledge of Cloud Architectures * Knowledge of Oracle database technologies * Knowledge of AWS technologies * Knowledge and understanding of the UK Energy Retail Market, preferably from working in the utilities sector is advantageous * Knowledge of SMART metering technologies is advantageous * Experience of SQL, Java, XML, API technology * Strong stakeholder management skills, with the ability to influence across business, product, and engineering teams * Proactive mindset with a strong drive to understand business problems, challenge existing processes, and deliver improvements * Excellent communication skills to articulate solutions to both technical and non-technical audiences Minimum Criteria * Bachelor's degree in Computer Engineering, Computer Science, similar technical field of study, or equivalent practical experience * Extensive experience of leading the delivery of software development projects * Experience of delivering process improvements * Previous experience in a technical role, e.g. as a developer or technical analyst * Strong experience working with SAP technologies including SAP CRM, ABAP, IS-U, and ODATA services * Experience in designing and integrating API-based architectures and backend enterprise systems * Experience in defining and delivering AI-driven use cases, including prompt engineering, automation scenarios, and intelligent workflow optimisation * Hands-on experience in leveraging AI tools (e.g. Copilot, conversational AI, automation frameworks) to improve developer productivity and business outcomes * Excellent communication and stakeholder management skills * Strong analytic and problem-solving skills ## Description This role sits within the Product Engineering team, focusing on delivering scalable digital solutions for customer journeys. Data, process, and system understanding are key to reducing the volume of customer contacts and complaints. The role requires deep insight into customer interactions, identifying process gaps, and translating business needs into structured, deliverable solutions. You will act as a techno-functional expert, working closely with business stakeholders to understand requirements, shape them into functional designs, and drive technical solution delivery across SAP CRM, SAP IS-U, and integrated customer platforms, alongside AI-enabled tools. What you'll be doing * Engage with business stakeholders (Customer Services, Complaints, Telephony, Digital teams) to understand requirements through workshops and discussions * Translate business needs into clear functional requirements, solution designs, and delivery backlogs * Work closely with engineering teams to design, build, test, and deliver solutions across CRM and customer platforms * Own end-to-end delivery from requirement shaping, solution design, development oversight, testing, and release * Drive improvements by analysing customer journeys, contact drivers, and complaint trends * Perform root cause analysis and data-driven investigations, identifying gaps in processes and systems * Define and deliver process improvements, system enhancements, and automation opportunities across SAP and digital platforms * Leverage AI tools alongside CRM data to enhance decision-making and improve outcomes across customer services, customer contacts, and quality & compliance operations * Collaborate across Product, Engineering, and Business teams to ensure solutions are aligned, scalable, and deliver measurable value * Support continuous improvement, governance, and quality standards within delivery ## Related Videos - [Chatbots are going to destroy infrastructures and your cloud bills](https://www.wearedevelopers.com/videos/1130-chatbots-are-going-to-destroy-infrastructures-and-your-cloud-bills) - [Headless by Design: Building Enterprise Systems That Agents Can Actually Use](https://www.wearedevelopers.com/videos/100092-headless-by-design-building-enterprise-systems-that-agents-can-actually-use) - [Developing the Backend with Stefan Lingler, CTO at Shpock](https://www.wearedevelopers.com/videos/100360-developing-the-backend-with-stefan-lingler-cto-at-shpock) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Testing AI Agents: Automated Evaluation for Chatbots & RAG Systems](https://www.wearedevelopers.com/videos/100300-testing-ai-agents-automated-evaluation-for-chatbots-rag-systems) - [How One Developer Built the Back Office for 10 Million Companies](https://www.wearedevelopers.com/videos/100082-how-one-developer-built-the-back-office-for-10-million-companies) ## Related Articles - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [The 12 Best Jobs for Software Engineers](https://www.wearedevelopers.com/magazine/401-the-12-best-jobs-for-software-engineers) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How to Become an AI Engineer](https://www.wearedevelopers.com/magazine/331-how-to-become-an-ai-engineer) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk)