> Markdown version of [/jobs/ext/338548-help-desk-operations-manager](https://www.wearedevelopers.com/jobs/ext/338548-help-desk-operations-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Operations Manager - **Company:** Go Fix - **Location:** Dartford, UK - **Salary:** £40,000.0 - £55,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Outlook, Microsoft Office - **Published:** June 10, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=1a6a207f05c57c8f ## About the Role Do you have experience in Organizational skills?, Due to continued Investment and growth, an exciting opportunity for a Help Desk Operations Manager has arisen. This job would be ideal for someone with extensive help desk experience & knowledge in running & managing a busy help desk together with managing a team of engineers & operatives. PROBLEM SOLVERS WITH A CAN-DO ATTITUDE NEED ONLY APPLY Go-Fix Mechanical & Drainage Services provide drainage, plumbing, ground works, vacuum tanker and other various key maintenance services for a broad range of clients in Greater London & the surrounding counties. * As the help desk operations manager, you will be expected to deliver a high standard of work with excellent customer service * To manage a team of help desk operatives carrying out varied tasks including running & updating client portals, ensuring WIP numbers are managed & delegated accordingly * Updating key account clients & working alongside the accounts team in order to ensure works, call outs & projects are brought to the correct conclusions * Able to prioritize workloads, Multitasking is a must as we are a fast paced reactive help desk * Excellent organisational skills, able to work to deadlines and work under pressure * Excellent telephone manner * Great management & communication skills - able to deal with customers and all levels * Proficient in Microsoft Office programs excel Outlook and Word * Have the ability to pick up new processes, retain and process Information * Ability to be part of a team and carry out of variety of tasks * The ability to work on own as well as managing a team & manage time effectively and efficiently ## Description * Monitoring mailboxes * Running a team of help desk administrators * Managing a number of client portals & updating clients accordingly * Login and following up of emergency call out orders & PO's * Ensuring all jobs from previous evenings and weekends are updated * Answering high volume inbound calls, assisting customers with specific inquiries and job bookings * Operating uploading and updating jobs on our company job management system * Updating worksheets with changes and statuses of each job * Ability to prioritize his own workload to meet deadlines * Providing of level of support to the help desk administrators & operations managers * Providing clients with updates on the progression of jobs and projects * Working to time scales as part of a high performing team * Working alongside operations managers within the business & reporting to directors on a weekly basis * Monday to Friday 7.30 am to 5.30 pm plus the requirement of overtime as needed * Out of hours Escalations being 1 evening per week plus 1 weekend per month ## Related Videos - [Claude, MCP and n8n, or: How to Automate Your Day with AI-powered Workflows](https://www.wearedevelopers.com/videos/2043-claude-mcp-and-n8n-or-how-to-automate-your-day-with-ai-powered-workflows) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Technology is Necessary, But Not Sufficient](https://www.wearedevelopers.com/videos/880-technology-is-necessary-but-not-sufficient) ## Related Articles - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Should Tech Managers Be Developers First? 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