> Markdown version of [/jobs/ext/338562-lead-service-architect](https://www.wearedevelopers.com/jobs/ext/338562-lead-service-architect). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Lead Service Architect - **Company:** Synapri Ltd - **Location:** London, UK - **Experience:** Expert - **Contract:** Temporary contract - **Skills:** JIRA, Configuration Management Databases, Cloud Services, ServiceNow Customer Service Management, Servicenow - **Published:** June 10, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=c463bf1f4774a4cb ## About the Role Do you have experience in ServiceNow? ## Description Lead Service Architect or equivalent on a major digital, cloud, secure, defence, national security, regulated or large enterprise transformation. Operational readiness and acceptance Designed readiness gates, operational acceptance criteria, runbooks, handover models and go/no-go evidence for products moving into live service. Service transition and dual-run Experience transitioning from legacy to new services, including phased migration, pilots, early adopters, staged onboarding or dual-run operations. Applied ITIL service management Practical ITIL-aligned process design across incident, problem, change, release, request, configuration, knowledge and service level management. Multi-tier/federated support Designed support tiers, escalation paths, service boundaries, RACIs and OLAs across internal teams, suppliers and partner/user organisations. Secure/high-assurance context Worked in secure, regulated, defence, national security, critical infrastructure, public sector or similarly complex enterprise environments. UK SECRET experience is highly desirable, but not the only route in. Supplier and SIAM integration Understands multi-supplier models, retained organisation responsibilities, supplier handoffs, performance measures and operational governance. Commercial/service proposition awareness Understands how service architecture connects to catalogue, service tiers, standard versus custom requests, supplier obligations, SLAs and cost-to-serve. Stakeholder leadership and delivery Can work across senior, technical, operational, commercial, security, supplier and partner stakeholders, turning ambiguity into usable artefacts at pace. Useful but not essential * ServiceNow awareness, particularly ITSM, CSM, CMDB, service portal, reporting and dashboards. * Cloud service operations, public sector/cross-government or defence delivery experience. * Experience contributing to business case evidence, including operating model, deliverability, transition and cost assumptions. * Awareness of FinOps, charging models, service catalogue development, DDaT capability mapping, or Jira Service Management as an interim front door. 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