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# Energy Storage Technical Support Engineer

- **Company:** BYD Europe
- **Location:** Hounslow, UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Systems Engineering, Microsoft Outlook, Dynamic Host Configuration Protocol, Text Processing, IP Addressing, Subnetting, Modbus, Remote Desktop Services, Transmission Control Protocol (TCP), Virtual Local Area Networks
- **Published:** June 10, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=2bf7bb3204632b79

## About the Role

Do you have a valid Driving License license?, Do you have experience in Word processing?, * NVQ Level 3 or higher equivalent qualification in an electrical/ electro-mechanical discipline

 * Previous electrical or multi-skilled maintenance experience
 * A current full clean UK driving licence (manual license)
 * Basic IT skills (Word Processing, Outlook, Excel, IP and software for troubleshooting)
 * CSCS card is required to work on site
 * Right to Work in the UK

Additional Experience (not essential):

 * C&G 2391-5 Test & Inspect or equivalent
 * BS7671 18th Edition
 * Previous HVAC training and F-Gas qualification
 * Strong understanding of IT related subjects, CMD, remote desktop connections, networking (subnet, VLANs, static IP/DHCP), MODBUS/TCP protocols
 * Working knowledge of power electronics / inverters / converters / generators / PLCs
 * Second language Mandarin/Cantonese/Xiang would be an advantage

## Description

Engineers required for the entire UK region.

BYD is seeking Technical Support Engineer to cover various energy storage site locations across the UK. This role is responsible for reporting to the UK Regional Aftersales Manager. The Technical Support Engineer will perform preventative maintenance, troubleshooting and warranty repairs along with commissioning activities on BYD energy storage units across various client locations within the UK.

Tasks & Typical duties/responsibilities:

 * Maintain BYD Energy Storage Systems to a high standard by carrying out annual PPM checks, annual capacity tests and reactive works
 * Responsible for working in a safe manner at all times
 * Provide phone support and remote diagnostics to customers
 * Keep up to date with any administrative duties such as timesheets, daily vehicle checks and providing daily job logs describing issues and actions taken during service trips
 * Troubleshoot equipment located at customer sites
 * Perform start-up and commissioning services at customer locations (SAT)
 * Assist the in-house system engineering group in product development and/or project work
 * Provide suggestions based on field experience, to improve the products
 * Prepare and perform customer training at BYD as well as at customer facilities (if required)


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