> Markdown version of [/jobs/ext/338654-academy-it-support-staff](https://www.wearedevelopers.com/jobs/ext/338654-academy-it-support-staff). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Academy IT Support staff - **Company:** Co-op Academies Trust - **Location:** Manchester, UK - **Salary:** £25,185.0 - £25,989.0 - **Contract:** Internship / Graduate position - **Skills:** Backup Devices, Data Transmissions, Electronic Mailing, File Server, Networking Hardware, Networking Cables, Software Maintenance, Computer Equipment, Network Support - **Published:** June 10, 2026 - **Apply:** https://qaapprenticeships.kallidusrecruit.com/VacancyInformation.aspx?VId=85891 ## About the Role + Desire to continually improve. Constantly raising the bar. + Ability to command respect amongst business peers. + Strong relationship-builder based upon fact-based delivery on commitments. + Communication skills to give information to pupils, teachers and other staff on IT related issues. + Able to use judgement to solve straightforward problems to support the operation of computers and networks. + Awareness of potential health and safety risks and issues working with computers and electrical equipment. + An innovative approach and high energy levels. + Enthusiastic and action orientated. + Able to work flexibly according to the needs of the academy between activities supporting pupil's learning and activities supporting the smooth and effective running of the academy. + Commitment to the team and strong team player. Additionally, the following experience would be beneficial: + Experience of diagnosing and correcting straightforward faults in IT hardware and software. + Experience of working in a team and supporting others to achieve objectives complete tasks to deadlines. + Experience of following and working to instructions, schedules and procedures. + Experience of keeping basic records. Entry requirements: + 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject + GCSE Maths and English (or equivalents) at grades 3+ (D or above) + Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject Non-standard entry with work experience: Relevant qualifications and/or work experience will be considered for applicants with potential to benefit from the programme. You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. ## Description Academy IT Support staff are responsible for providing day to day IT support to the chosen academy, including maintaining hardware and software used by staff and pupils, assisting and informing about the use of IT within the academy as required, ensuring equipment is set up for lessons and other educational activities and learning about supporting a modern cloud based educational IT environment and gaining relevant qualifications. e.g. Google Educator Level 1., + Technical IT support: Assist with the secure and safe set up/installation of new equipment, software, hardware, peripherals, upgrades and components. Mark equipment, hardware and peripherals with security codes as necessary. Set up equipment such as laptops, data projectors, interactive whiteboards, sound systems and other specialist IT equipment, ensuring that systems are ready for use and operating correctly. Provide information and assistance for teachers, pupils and other members of staff on the basic use and setting up of computer equipment, software and procedures. Understand IT acceptable use and e-Safeguarding policies and communicate to others as needed. + Server & network support: Maintain standard network cabling. Perform basic diagnostic and recovery routines on network equipment. Follow detailed instructions to configure network clients including allocating required software and connecting to the correct server. Support the academy in adopting the Trust's "cloud first" mindset. Perform checks to ensure that broadband connectivity is maintained. + Maintenance: Undertake maintenance tasks and duties according to a defined schedule. Update the academy's intranet and internal systems by uploading pages and files. Support the academy in the use of MIS systems and data transfer. Assist with the diagnosis and resolution of basic PC, printer, peripheral & software faults, including maintenance of software applications. Carry out any basic disk management on file servers and workstations, restoring data as necessary and operating specific back-up procedures. Assist with the implementation and maintenance of electronic mail accounts. Ensure that basic safety and security checks are carried out and escalate problems to the appropriate person, as per the relevant procedure. + Administration: Complete straightforward administrative tasks associated with the role. Assist in the maintenance of an up-to-date inventory of IT assets in academy. Receive and check deliveries and associated invoices, notify the appropriate person of any discrepancies. Record loans of IT equipment. Replace consumables and monitor usage in IT areas. + IT resource and service management: Analyse any process or technical issues, monitor and take corrective action on services as per documented operational procedures. Keep up to date with assigned tickets in the Service Desk system, updating, communicating status and closing as appropriate. Ensure that any assigned incidents and problems are fully addressed in line with service levels. Promote, seek opportunities for, and deliver continual service improvement. Escalation of incidents and requests as required within agreed Service Levels. Support procurement of IT related products and services. ## Related Videos - [Hate organising your photos? 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