> Markdown version of [/jobs/ext/3386865-customer-technical-support-representative](https://www.wearedevelopers.com/jobs/ext/3386865-customer-technical-support-representative). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Customer Technical Support Representative

- **Company:** Cengage Group
- **Location:** Portland, OR, United States (Remote available)
- **Salary:** $35,360.0 - $56,160.0
- **Contract:** Permanent contract
- **Skills:** Web Browsers, Issue Tracking Systems, Internetworking, Microsoft Operating Systems, Office Suite, Software Engineering, Software Requirements Analysis, Flexi (Photoshop Plugin), Computer Network Technologies
- **Published:** September 11, 2026
- **Apply:** https://dejobs.org/x/x/3A0B77FF6AD34B9C82F996965B0B1A8C/job/

## About the Role

* High school graduate
 * Ability to work optimally both independently and in a team environment.
 * An organized self-starter with a high attention to detail.
 * Knowledge of Microsoft operating systems and Office suite is required; solid understanding of Apple operating systems is highly preferred.
 * Understanding of major browsers and mobile devices.
 * Analytical and critical thinking skills to effectively troubleshoot sophisticated computer-related problems.
 * Proficiency in keyboarding.
 * Continually maintain the technical and product knowledge vital to perform the job effectively.
 * A quiet, dedicated workspace with a diligent, high-speed internet connection.

Preferred

 * Technical degree or certification(s)
 * Technical support experience
 * Networking knowledge is a plus
 * Call center experience

Competencies

 * Punctuality and ability to maintain a record of outstanding attendance.
 * Willingness to accept change.
 * Ability to make a personal connection when interacting with customers.
 * Apply critical thinking to problem solving, especially when detailed processes don't apply to a particular problem.

## Description

The objective of this role is to provide support to customers who are using Cengage digital solutions in an educational environment. This is primarily a work from home position.

What you'll do here:

 * Provide live and non-live support for a variety of digital solutions we offer.
 * Use administrative tools to assist in the analysis of technical issues reported by customers.
 * Troubleshoot and resolve customer-reported issues related to the system requirements of Cengage's digital solutions, including but not limited to operating systems, browsers, plug-ins, internet connectivity, etc.
 * Identify issues with digital solutions that require further software development/intervention and forward to the appropriate group.
 * Identify customer feature requests and communicate upwards appropriately.
 * Fully and accurately detail customer interactions using a ticketing system.
 * Provide clear and accurate written and verbal directions to customers and partners.


## Related Videos

- [Personal Branding & Job Search - The Most Practical Approach You'll Ever Find](https://www.wearedevelopers.com/videos/576-personal-branding-job-search-the-most-practical-approach-you-ll-ever-find)
- [One Platform Could Not Fit Them All](https://www.wearedevelopers.com/videos/1919-one-platform-could-not-fit-them-all)
- [How Web AI Can Power the Agentic Web - Jason Mayes (Google)](https://www.wearedevelopers.com/videos/1896-how-web-ai-can-power-the-agentic-web-jason-mayes-google)
- [Watch Tests Go Brrrr! : Getting Started with Cypress in ReactJS](https://www.wearedevelopers.com/videos/282-watch-tests-go-brrrr-getting-started-with-cypress-in-reactjs)
- [How Sparking Developer Joy Unlocks Developer Productivity](https://www.wearedevelopers.com/videos/613-how-sparking-developer-joy-unlocks-developer-productivity)
- [Privacy-first in-browser Generative AI web apps: offline-ready, future-proof, standards-based](https://www.wearedevelopers.com/videos/1572-privacy-first-in-browser-generative-ai-web-apps-offline-ready-future-proof-standards-based)

## Related Articles

- [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)
- [Résumé-Driven Development: How IT trends affect the job market for software developers](https://www.wearedevelopers.com/magazine/59-resume-driven-development-how-it-trends-affect-the-job-market-for-software-developers)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany)
- [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)
- [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv)