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# IT Help Desk Analyst (TN, Chattanooga)

- **Company:** Five Star Breaktime Solutions
- **Location:** Chattanooga, TN, United States
- **Salary:** $41,600.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Active Directory, Software Applications, Microsoft Outlook, Databases, Microsoft Office, Microsoft PowerPoint, User Accounts
- **Published:** September 16, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=44834f85f6f29a2b

## About the Role

* BA/BS in a relevant field of work and one year of end user support; or an equivalent combination of education and work-related experience.
 * Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
 * Must be able to consent to a drug screen and pre-employment background check.

Preferred Qualifications

 * CompTIA A+ and/or Network+ certifications.

## Description

* Provide initial assessment, triage, research, and resolution of basic incidents and service requests across application software and infrastructure components.
 * Log, prioritize, track, and document all Service Desk interactions, ensuring issues are resolved within SLA and following standard procedures.
 * Redirect or escalate problems to the appropriate resources, identifying situations that require urgent attention.
 * Maintain a high degree of customer service on all support queries and adhere to service management principles.
 * Manage Active Directory and user accounts, including password resets.
 * Maintain the IT asset database and keep the knowledge base current.
 * Place IT orders through the company requisition application.