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# User Support Specialist

- **Company:** GovCIO
- **Location:** St. Louis, MO, United States
- **Experience:** Starter
- **Salary:** $55,994.0
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Network Troubleshooting, Data Logging, SC Clearance, Servicenow
- **Published:** September 1, 2026
- **Apply:** https://www.dice.com/job-detail/350bf9bf-6343-4871-bb5a-da5e2d09ec10

## About the Role

High School with 0 - 3 years (or commensurate experience), * Proficiency in Windows operating systems and familiarity with mobile devices including iPhones and iPads.

 * Excellent verbal and written communication skills.
 * Patience and empathy to provide top-notch service and ensure user satisfaction.
 * Ability to prioritize tasks and handle multiple tickets simultaneously.
 * Ability to work independently and as part of a team.
 * Current DoD 8570 IAT Level I certification (e.g., A+ CE, Network+ CE, CCNA-Security, SSCP).

Clearance Required: Active Secret Clearance.
Preferred Skills and Experience
*

 * Experience supporting DoD or U.S. Coast Guard enterprise service desk environments.
 * Experience with ServiceNow (SNOW) or equivalent enterprise trouble ticketing software.
 * Experience working in a fast-paced call center or technical help desk environment.

## Description

The Junior User Support Specialist will serve as a remote point of contact for technical support, mobile equipment administration, and remote connectivity troubleshooting. The role requires foundational technical problem-solving skills, excellent customer service, and the ability to resolve hardware, software, and network issues efficiently within established Service Level Agreements (SLAs) in a virtual team environment. Key responsibilities include:

 * Respond to customer questions and troubleshoot technical issues related to Electronics.
 * Ask questions and use problem-solving skills to route the ticket to the correct group within a large organization.
 * Serve as the primary contact for users, documenting and logging all calls and issues in trouble ticketing system.
Open tech request site visits tickets.

 * Report significant or recurring issues to higher-level support teams (Tier 2 or higher).
 * Install and configure software, and document internal procedures and FAQs.
 * Walk users through the use of our products or systems and provide follow-up communication to ensure resolution.
 * Open tech request site visits tickets.


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