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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Director, Application Services - **Company:** William & Mary - **Location:** United States (Remote available) - **Experience:** Expert - **Salary:** $115,000.0 - $125,000.0 - **Contract:** Contract - **Skills:** Application Programming Interfaces (APIs), Application Services, Business Systems, Information Systems, System Configuration, Data Integrity, Data Security, Information Sciences, Microsoft Dynamics, Scrum Methodology, Salesforce.Com, Software Systems, Information Technology, Data Management - **Published:** September 3, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=faa4cadc12d2ea50 ## About the Role * Bachelor's degree in information technology, computer science, business administration, or a related field or an equivalent combination of education, experience, and training. * Significant relevant experience, preferably within a higher education (typically 5-10 years). * Strong leadership and team management skills. * Proven experience implementing, managing and supporting information systems and technologies utilized in fundraising and non-profit organizations. * Assist in leading the discovery of project deliverables including configuration, customization, and integration. * Analyze stakeholder needs and business processes. Identify and document requirements needed to guide changes in technology. * Lead the development and delivery of comprehensive education and training for advancement information systems and technologies. * Excellent understanding of data privacy laws and best practices in data security. * Proficiency in CRM software, particularly those used in advancement (e.g., Blackbaud CRM, Salesforce, Microsoft Dynamics). * Highly analytical, technically proficient, and able to learn new tools and software quickly. * Strong analytical, problem-solving, and project management skills. * Drive to solve problems efficiently, creatively, and independently. * Experience evaluating, recommending, and implementing new technologies and systems to enhance the effectiveness of advancement operations. * Excellent communication skills, both written and verbal, with the ability to present complex information in a clear and compelling manner. * Demonstrated ability to collaborate effectively with diverse stakeholders and work in a fast paced, dynamic environment. * Proven leadership experience managing in a team setting, setting strategic goals, and driving results in prospect management & research. * Experience evaluating complex issues, identifying appropriate solutions, and providing leadership in development and implementation of operating plans. * Excellent planning skills and experience with the ability to identify, clarify and articulate project purpose, goals, and outcomes. Preferred Qualifications: * Experience with Velocity and Scrum Methodology. * Experience integrating prospect research data with advancement systems to enhance the accuracy and effectiveness of fundraising strategies. * Experience leveraging integration tools, processes, and API's to seamlessly integrate and connect boutique advancement and event management systems with Blackbaud CRM. * Experience developing and implementing a comprehensive training program to ensure staff and volunteers are proficient in using Advancement information systems. * Experience working with university technology teams and external vendors to integrate and upgrade software systems, ensuring seamless functionality and user-friendliness. * Experience managing system configurations, upgrades, and troubleshooting to maintain optimal performance. * Knowledge of specific measures for demonstrating ROI of information systems in an advancement setting. * Intimate knowledge of Advancement operations and critical components of advancement information systems support and integration with campaign, fundraising, and volunteer engagement. * Advanced degree (master's degree (e.g., business, information studies, public administration, etc.). ## Description 30% - Leadership and Strategy: * Serve in a leadership role for the Advancement Information Services team. * Develop and implement a comprehensive strategy for the implementation and support of advancement information systems and technologies to support the University's fundraising, engagement, and campaign goals. * Lead and manage the application services team, providing guidance, mentorship, and professional development opportunities. * Collaborate with senior leadership to align information services with the overall advancement strategy. * Collaborate with campaign leadership to develop and implement data-driven strategies for campaign planning and execution, and the alignment of advancement information services to optimize the effectiveness of University Advancement operations. 30% - Business Systems Support: * Collaborating with University Advancement staff to understand their needs and translate them into technical requirements for system enhancements or new implementations. * Evaluate, recommend, and implement technologies and systems to enhance the effectiveness of fundraising, donor relations, alumni & volunteer engagement, and advancement operations. * Work with university IT and external vendors to integrate and upgrade software systems, ensuring seamless functionality and user-friendliness. * Manage system configurations, upgrades, and troubleshooting to maintain optimal performance. * Integrate prospect research, constituent, and prospect data with gift officer, volunteer, and alumni engagement, and the broader ecosystem of advancement information systems. 10% - Project Management: * Collaborate with Project Management in the oversight and management of multiple projects related to application services, ensuring they are completed on time, within scope, and within budget. * Develop project plans, allocate resources, and monitor project progress. * Collaborate with cross-functional teams to achieve project goals and deliver successful outcomes. 10% - Training and Support: * Design and deliver comprehensive training programs to ensure staff and volunteers are proficient in using Advancement information systems. * Provide ongoing technical support and troubleshooting assistance to users. * Develop user guides, documentation, and other resources to support system users. 10% - Data Management and Integrity, Compliance and Risk Management: * Oversee the maintenance and enhancement of the advancement systems, ensuring data accuracy, consistency, and security. * Implement data management best practices and protocols, including data entry, cleaning, and reporting standards. * Conduct regular audits to ensure data integrity and compliance with university and advancement policies and relevant regulations. * Ensure compliance with data privacy laws, institutional policies, and industry standards. * Develop and implement risk management strategies to protect the institution's information assets. * Stay abreast of advancements in data security and privacy regulations, adjusting policies as needed. 10% - Performance Management: * Direct and manage the application services team including budget planning, resource selection, vendor management, and thoughtful development and supervision of staff. * Work creatively to ensure appropriate staffing levels and workload management. * Provide ongoing opportunities for all members of the team to engage in professional development to hone skills, network, and produce excellent work. * Foster an environment of creativity and innovation to ensure a best-in-class program and cohesive high performing team. * Provide staff with frequent, constructive feedback, including interim evaluations as appropriate. * Complete evaluations and EWPs by established deadlines with proper documentation. * Address and document performance issues as they occur. * Review and communicate safety issues to ensure a safe and healthy workplace and a reduction in work-related absences. ## Related Videos - [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain) - 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