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# NOC Analyst

- **Company:** Optomi, LLC
- **Location:** Jasper, TX, United States
- **Contract:** Permanent contract
- **Skills:** JIRA, Bash Shell, CompTIA Network+, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Networking Hardware, Python (Programming Language), Network Architecture, Networking Basics, Network Monitoring, Routing, Remote Access Technology, TCP/IP, Network Routers, Scripting, Computer Network Operations, Firewalls (Computer Science), Information Technology, SolarWinds (Software), Hardware Infrastructure, Splunk, Cisco, Servicenow
- **Published:** September 2, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=9c220033301f3fb1

## About the Role

* Associate degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
 * Intermediate understanding of network fundamentals (e.g., TCP/IP, DNS, DHCP, routing, switching).
 * Familiarity with network monitoring tools, remote access and ticketing systems.
 * Strong problem-solving, analytical, detail-oriented skills.
 * Excellent communication and customer service skills.
 * Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
 * Willingness to work in a 24x7 shift-based environment, including nights and weekends., * Previous experience in a NOC or service desk environment.
 * Certifications such as CompTIA Network+, Cisco CCNA, or similar.
 * Familiarity with network hardware and software (e.g., routers, switches, firewalls).
 * Familiarity with server hardware and operating systems.
 * Experience with scripting languages (e.g., Python, Bash) for automation.

## Description

* Monitor network performance and system alerts using network monitoring tools. (i.e. Splunk, SolarWinds, Data Dog, etc.)
 * Respond to network and system issues promptly to minimize downtime.
 * Troubleshoot and resolve basic network problems, escalating complex issues as needed.
 * Maintain accurate records of incidents, problems, and changes using ticketing systems. (i.e. ServiceNow, Jira, etc.)
 * Perform routine system checks and maintenance tasks using detailed policy and procedure documentation.
 * Communicate with internal teams and external partners to address network issues.
 * Follow established policy and procedures for incident management and escalation.
 * Support continuous improvement initiatives by identifying recurring issues and suggesting solutions.
 * Assist in the deployment and configuration of network devices.
 * Provide basic support for network-related requests and tasks.


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