> Markdown version of [/jobs/ext/3388438-program-navigator](https://www.wearedevelopers.com/jobs/ext/3388438-program-navigator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # PROGRAM NAVIGATOR - **Company:** Affordable Housing - **Location:** Eatontown, NJ, United States - **Experience:** Experienced - **Salary:** $41,600.0 - $47,840.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Databases, Electronic Medical Records, Gsuite - **Published:** September 2, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=2bae21f2214476a1 ## About the Role * High School Diploma or Equivalent * Associate's Degree preferred. * Two (2) years of experience in Social Service/Customer Service/Call Center in a direct service role. * Familiarity with Google Workspace (Mail, Calendar, Drive, Chat, Meet) * Strong computer skills (Word, Excel, etc.) * Ability to communicate clearly while responding to clients in need. * Strong interpersonal and time management skills. * Strong organizational skills and vast knowledge of clerical procedures and ability to multi-task * Bilingual in Spanish is a plus We encourage applications who: * Have lived experience with homelessness or housing insecurity, with insight into both the barriers and opportunities that come from these circumstances. * Demonstrate a passion for using personal experience to support others and advocate for meaningful change. * Offer a firsthand understanding of systemic challenges connected to poverty and economic insecurity. ## Description The Program Navigator plays a vital role within the Affordable Housing Alliance (AHA) by serving as a primary point of entry for clients seeking access to the agency's various programs and services. This role involves describing available services, screening applicants, identifying community resources that may assist clients, connecting individuals to the appropriate services based on their needs, providing onboarding instructions and materials, and collecting and processing the documentation required for program participation. This position is funded in part through a Medicaid-funded initiative that supports pre-tenancy and tenancy-sustaining services for eligible members. As a result, the Program Navigator frequently manages sensitive, HIPAA-protected participant information and must exercise absolute discretion while maintaining strict compliance with all applicable privacy requirements and AHA policies and procedures. The role also requires accurate and timely documentation within AHA's Electronic Health Record (EHR) and other case management systems., * Conduct intake and assessment of all client caller needs during initial contact with our agency. * Provide resource information and referrals; distribute applications for all programs within the various departments based on client eligibility. Assist with their completion if necessary. Assess client's needs and eligibility for programs offered by utilizing income guidelines for each respective program. * Attend agency and community outreach events as assigned to represent the agency by speaking about and/or providing information and resource materials regarding all programs and services. * Provide information to clients as needed * Process client counseling packets and maintain online intake databases * Utilizing platforms such as Allco, FootHold, EmpowOR, HomeKeeper, and other systems required by agency grant-funded programs * Accurately entering all relevant information to forms and web-based platforms for both phone and walk-in client intakes * Managing the switchboard and routing calls to the appropriate person, announcing the name and nature of calls and/or recording accurate messages, etc. (when applicable) * Participate in staff meetings and attend other meetings, as assigned. * Promote understanding and development of the skills necessary to work with individuals experiencing a housing crisis, issues of poverty, and inequity. * Other duties as assigned. ## Related Videos - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Demografie nutzen um jedem Bewerber das passende Angebot zu machen!](https://www.wearedevelopers.com/videos/836-demografie-nutzen-um-jedem-bewerber-das-passende-angebot-zu-machen) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Bringing digital education to refugee and host communities in remote regions of Africa](https://www.wearedevelopers.com/videos/644-bringing-digital-education-to-refugee-and-host-communities-in-remote-regions-of-africa) - [Branch your database like your code: How schema changes and pull requests go hand in hand](https://www.wearedevelopers.com/videos/350-branch-your-database-like-your-code-how-schema-changes-and-pull-requests-go-hand-in-hand) ## Related Articles - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany) - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers) - [Software Developer Salary in The Netherlands [2023]](https://www.wearedevelopers.com/magazine/217-software-developer-salary-in-the-netherlands-2023) - [How to Find Tech Jobs in Amsterdam](https://www.wearedevelopers.com/magazine/279-how-to-find-tech-jobs-in-amsterdam) - [Finding Jobs in Germany](https://www.wearedevelopers.com/magazine/375-finding-jobs-in-germany)