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# IT Administrator

- **Company:** CARENATIONDC INC.
- **Location:** Washington, DC, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Software Applications, BASIC (Programming Language), Distributed Systems, Issue Tracking Systems, Information Technology
- **Published:** September 3, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=f17778d8b567feeb

## About the Role

Associate degree preferred.

 * At least 2 years of technology support experience, preferably in a professional office, healthcare, business, or similar environment.
 * Strong written and verbal communication skills.
 * Ability to prioritize tasks and meet deadlines.
 * Ability to work in a fastpaced and changing environment.
 * Ability to follow instructions and operate within defined guidelines.
 * Ability to maintain confidential information.
 * Flexibility to work changing or fluctuating hours when needed.
 * Experience with macOS is a plus., * Is customerservice oriented.
 * Communicates clearly and professionally.
 * Can troubleshoot basic technology issues independently.
 * Knows when to escalate problems.
 * Can multitask and stay organized.
 * Is dependable and responsive.
 * Protects confidential company information.
 * Works well with staff, vendors, and IT team members.
 * Can support both routine help desk needs and special projects.

## Description

* Monitoring the IT Help Desk ticketing system and responding to support requests within required timelines.
 * Using the Automatic Call Distribution system to assist users and route IT support needs appropriately.
 * Providing deskside technical support for hardware, software, desktop applications, printers, and basic mobile device issues.
 * Assisting with new hire technology setup, employee departures, office moves, and equipment changes.
 * Supporting audio/video conference setups, presentations, meetings, and basic conference room technology needs.
 * Installing, maintaining, updating, imaging, and troubleshooting computers, drivers, applications, and related equipment.
 * Escalating complex IT issues to the appropriate team members when needed.
 * Participating in technology pilots, testing new systems or updates, and reporting findings.
 * Following all company and IT department technology policies and procedures.
 * Supporting local and regional IT projects as assigned.
 * Assisting with basic infrastructure support, including cabling or acting as a remote support contact for other IT teams.
 * Maintaining confidentiality of company, employee, client, and system information at all times.