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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Manager - **Company:** ON TARGET - **Location:** Dallas, TX, United States - **Experience:** Experienced - **Salary:** $65,000.0 - $75,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Artificial Intelligence, Backup Devices, VoIP, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Multi-Factor Authentication, Identity and Access Management, Internet Services, Virtual Private Networks (VPN), Windows Servers, Anti-Phishing, Microsoft SharePoint, Wireless Access Point, Wi-Fi Technology, Network Routers, Tablet Computers, Peripherals, Firewalls (Computer Science), Microsoft InTune, Laptops, GPT - **Published:** September 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=1fcf25e5f6b4d2c5 ## About the Role * 3+ years of IT support, systems administration, or help desk/admin experience. * Hands-on Microsoft 365 and Windows Server administration experience. * Working knowledge of networking, including firewalls, VPN, Wi-Fi, DNS, and cabling. * Experience training, onboarding, or coaching users on new technology. * Curiosity and practical experience with AI tools such as ChatGPT, Copilot, Gemini, or similar. * Strong customer service skills with reliable follow-up and communication. * Ability to prioritize across corporate, warehouse, and client needs with limited supervision. * Valid Texas driver's license, reliable vehicle, and acceptable driving record for local travel. * Ability to pass a background check and perform physical IT support tasks up to 50 pounds. * Preferred: warehouse/3PL experience, WMS/TMS, barcode/RF equipment, Entra ID, Intune, Defender, Purview, ISO 9001, certifications, or training design experience. ## Description Help Desk & End-User Support * Serve as the first contact for technology requests, including accounts, passwords, printers, phones, conference rooms, and connectivity. * Troubleshoot desktops, laptops, tablets, mobile devices, software, and common hardware issues. * Set up, image, deploy, and reassign computers, peripherals, and warehouse technology. * Support audio-visual equipment for trainings, meetings, and presentations. * Track requests, communicate status, escalate when needed, and maintain simple self-service guides. Systems Administration * Manage Microsoft 365 users, licensing, Exchange, Teams, SharePoint, and OneDrive. * Administer Entra ID, access controls, MFA, and identity security. * Maintain Windows Server, Active Directory, DNS, DHCP, VPN, backups, and patching. * Support Defender, Purview, phishing response, malware prevention, and user awareness training. * Manage VoIP, mobile devices, app deployment, and related system support. Network & Infrastructure * Manage routers, firewalls, switches, cabling, and wireless access points. * Maintain internet service and coordinate carrier or ISP issues. * Optimize wireless coverage across warehouse and office space. * Keep server, IDF, and MDF spaces clean, labeled, and documented. Technology Management * Manage IT assets, inventory, assignments, warranties, and replacement planning. * Support fleet management systems for logistics operations. * Track software licenses, renewals, compliance, and cost control. * Coordinate vendors, service providers, repairs, returns, and equipment disposal. * Maintain SharePoint structure, permissions, content, and ISO 9001 IT records. * Recommend technology improvements that reduce costs, manual work, or service issues. AI Enablement & Training * Travel to DFW client and outsourced sites to support employees using AI tools. * Lead hands-on training, coaching, and lunch-and-learns for nontechnical users. * Facilitate AI jam sessions to identify tasks and solve them through live prompting. * Create quick guides, prompt libraries, and short tutorials for ongoing learning. * Promote safe AI use, including what information can and cannot be entered. * Track adoption, challenges, and use cases to support the technology roadmap. * Maintain training content in the company learning platform. Client Site Support * Support assigned client sites with data rooms, equipment, and technology assessments. * Document client work accurately for billing support. * Coach client staff on routine self-service issues. ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [WeAreDevelopers LIVE - Playing in Production](https://www.wearedevelopers.com/videos/100363-wearedevelopers-live-playing-in-production) - [Livecoding with AI](https://www.wearedevelopers.com/videos/1201-livecoding-with-ai) - [HR Tech: An Essential Ingredient for Tech-Driven Business Transformation](https://www.wearedevelopers.com/videos/1482-hr-tech-an-essential-ingredient-for-tech-driven-business-transformation) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) ## Related Articles - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)