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# IT Service Desk Manager

- **Company:** Vitas Healthcare Corporation
- **Location:** Miramar, FL, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Computer Literacy, Data Display Debuggers, Microsoft PowerPoint
- **Published:** September 2, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=385d329366db928d

## About the Role

* Four to ten years related experience
 * Five years minimum clinical experience
 * Five years minimum quality or performance improvement experience
 * Computer literate and proficient in WORD, EXCEL, POWERPOINT
 * Working knowledge of statistics and quality-based statistical tools
 * Must be able to comprehend and create data-based charts and graphs
 * Excellent written and oral communication skills
 * Ability to work on various assignments simultaneously
 * Education experience preferred
 * Compliance background preferred
 * Must be able to travel extensively, * Bachelor's or Master's in Nursing, Public Health, Business, or other health-related field preferred.
 * CPHQ preferred
 * Clinical license e.g. RN, LVN, LPN, RRT

## Description

* Share and/or establish between programs best practices for quality and performance improvement
 * Develop tracking tools to enhance the work of the designated Performance Improvement Specialist
 * Research and communicate to designated Performance Improvement Specialist at program any new regulation and law pertaining to hospice
 * Act as resource for program performance or quality improvement in preparation for or during survey
 * Update PI training to meet new policy and regulatory issues.
 * Develop the programs' designated Performance Improvement Specialists to their fullest potential
 * Meet with GM and/or provide written report on accomplishments of any program visits
 * Assist senior managers in start up program or newly acquired sites in the quality and performance improvement area when no designated Performance Improvement Specialist is in place
 * Conduct monthly conference calls to share information with, educate and support the quality and performance improvement role
 * Act as resource to the corporate and program management on the function and training of the Performance Improvement Specialist role
 * Train programs on development and implementation of performance projects
 * Provide additional training to Performance Improvement Specialists and others on Excel tracking and trending of quality measures, and on developing charts and graphs for data display
 * Work with programs to understand and address negative trends in their program
 * Train and consult with programs on establishing Performance Improvement Teams
 * Respond to daily communications and questions regarding quality and performance improvement
 * Develop new tracking tools for use in monitoring or measuring quality issues
 * Provide short- and long-term support for specific program issues
 * Train program Performance Improvement Specialists and others to correctly respond and track requests for FMR
 * Identify state resources for clinical license verification and monitoring
 * Update and educate Performance Improvement Specialists and others on PI Activity Calendar and audit tools
 * Establish a positive working relationship with program personnel
 * Assist Internal Consultant Surveyors in performance of internal surveys as requested