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# IT Support Technician (MSP)

- **Company:** Tech Inc
- **Location:** Painesville, OH, United States
- **Experience:** Experienced
- **Salary:** $40,000.0 - $50,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Outlook, Desktop Computing, Issue Tracking Systems, Windows Servers, Networking Basics, Microsoft SharePoint, Peripherals, Laptops
- **Published:** September 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5aa4a9cd2ece81ed

## About the Role

This role is ideal for someone who is past the entry-level phase and ready for more responsibility., * 2 to 5 years of hands-on IT support experience, MSP or internal IT

 * Strong Windows 10 and 11 troubleshooting skills
 * Working knowledge of Microsoft 365 administration
 * Clear, professional communication by phone, email, and screen share
 * Ability to manage tasks independently and ask good questions
 * Reliable vehicle, valid driver's license, and ability to lift up to 50 lbs occasionally

Nice to have, but not required:

 * Experience with Windows Server, Active Directory, or basic networking
 * Familiarity with RMM or ticketing systems
 * CompTIA, Microsoft, or similar certifications
 * Home lab, side projects, or ongoing self-learning

## Description

We're looking for a moderately experienced IT technician who already knows their way around Windows, Microsoft 365, and real-world troubleshooting, and who wants a role with variety, ownership, and a clear path forward.

This is not a call-center help desk and not a night-shift NOC role.

What You'll Be Doing

You'll work directly with end users, business owners, and internal teammates to keep client environments running smoothly.

Day-to-day responsibilities include:

 * Troubleshooting desktops, laptops, printers, and common peripherals
 * Supporting Microsoft 365 including Outlook, Teams, SharePoint, OneDrive, and user and license management
 * Onboarding and offboarding users in Microsoft 365 and Active Directory
 * Responding to RMM alerts including patching, maintenance, and remediation
 * Providing remote support and occasional onsite service visits
 * Assisting with basic networking, security tasks, and infrastructure support
 * Documenting work clearly and accurately in our ticketing system
 * Communicating professionally with clients, no scripts and no guessing

You'll see different environments, different problems, and different people. Your judgment will matter.


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