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# Help Desk Analyst

- **Company:** AKEDIS, L.L.C.
- **Location:** Houston, TX, United States
- **Experience:** Starter
- **Salary:** $52,000.0 - $93,600.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Business Software, Desktop Computing, Issue Tracking Systems, IT Management, System Center Configuration Manager, Network Connections, Software Deployment, Software Vulnerability Management, Office365, Software Troubleshooting, Peripherals, Microsoft InTune, Information Technology, Patch Management, Laptops, User Accounts
- **Published:** September 2, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=48e29d2a356a10c7

## About the Role

The ideal candidate is customer-focused, eager to learn, and thrives in a fast-paced environment. This position offers the opportunity to develop technical skills while gaining exposure to endpoint management, Microsoft 365 administration, software deployment, patch management, and enterprise IT operations., · 1-3 years of Help Desk, Desktop Support, or related IT experience.

· Experience supporting Windows desktops and laptops.

· Experience supporting or administering Active Directory and Microsoft 365 in a business environment.

· Strong customer service and communication skills.

· Strong troubleshooting and problem-solving abilities.

· Ability to work effectively in a fast-paced environment.

· Ability to manage multiple priorities simultaneously.

· Willingness to learn endpoint management, software deployment, patch management, automation, and enterprise IT administration.

· Ability to lift and move IT equipment up to 50 pounds.

Preferred Qualifications

· Associate's or Bachelor's degree in Information Technology, Computer Science, or related field.

· Experience with ticketing systems and service management processes.

· Experience supporting Microsoft Teams, Exchange Online, and OneDrive.

· Exposure to endpoint management tools such as SCCM, Intune, or Ivanti.

· Exposure to software deployment and patch management processes.

· Basic understanding of endpoint security and vulnerability remediation concepts.

· Familiarity with CVEs (Common Vulnerabilities and Exposures) and security updates is a plus.

· CompTIA A+, Network+, Microsoft Fundamentals, or similar certifications., * Help desk: 4 years (Preferred)

 * Microsoft 365: 4 years (Preferred)
 * Active Directory: 4 years (Preferred)
 * SCCM: 4 years (Preferred)
 * Ivanti : 2 years (Preferred)

## Description

· Provide technical support via phone, email, walk-up requests, and the ticketing system.

· Troubleshoot issues involving Windows operating systems, Microsoft 365 applications, hardware, peripherals, printers, mobile devices, and network connectivity.

· Document incidents, service requests, troubleshooting steps, and resolutions.

· Manage support requests through resolution while maintaining communication with end users.

· Create and maintain user accounts, permissions, mailboxes, distribution groups, and access requests.

· Support employee onboarding and offboarding activities.

· Configure, deploy, image, and replace desktops, laptops, and mobile devices.

· Coordinate hardware repairs and vendor support when required.

· Collaborate with Infrastructure, Security, Network, Application, and vendor support teams as needed to resolve issues while maintaining ownership and communication with end users.

· Maintain and update technical documentation and knowledge base articles.

· Participate in technology rollouts, hardware refreshes, patching activities, and IT projects.

· Assist with software deployment, endpoint maintenance, and compliance initiatives.

· Perform other duties as assigned.


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