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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Specialist (Hardware) - **Company:** Infinitesima Limited - **Location:** Abingdon, UK - **Salary:** £55,000.0 - £62,000.0 - **Contract:** Permanent contract - **Skills:** Data Analysis, Subsystems, Systems Integration - **Published:** June 10, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=c2d8fcba56c916a9 ## About the Role Do you have experience in Root cause analysis?, To succeed as a Technical Support Specialist (Hardware), we do need you to have extensive experience of: * Precision electromechanical systems and opto-mechanical assemblies. * High-stability instrumentation requiring sub-micron precision. * Vibration isolation, nano-positioning stages, sensors and tight tolerance mechanical assemblies. * Diagnosing complex system issues across mechanical, electronic and optical subsystems. * Scientific instrumentation, photonics. * Analysing interactions between hardware, software and environmental factors. * Explaining complex challenges to key stakeholders. Nice to have: * Familiarity with semiconductor equipment, wafer handling systems, EFEM modules, robotics, and automated semiconductor tool architectures. * Familiarity with metrology tools, nano-scale microscopy systems preferred., Either a Physics or Engineering degree or similar, or a clear equivalent path through relevant apprenticeship or a minimum of 5 years of accumulated experience. ## Description Are you a Technical Support Specialist (Hardware) who can support our technical group in supporting the global deployment, reliability, and performance of our systems? Our team provides technical expertise across system hardware, control systems, manufacturing development whist partnering with Applications, Customer Support, Engineering, and Manufacturing teams. Are you a highly collaborative engineer who enjoys solving complex technical problems, working across disciplines, and supporting high-performance semiconductor metrology systems in the field and in manufacturing?, A typical day for a Technical Support Specialist (Hardware) could look like this: Hardware Technical Support & Escalation * Providing advanced troubleshooting support for complex hardware issues across installed Metron3D systems and manufacturing builds. * Acting as technical escalation point for Field Service and Applications teams. * Diagnosing issues across mechanical, optical, and electronic subsystems. * Supporting timely resolution of critical field issues. System-Level Diagnostics * Investigating system-level performance issues, including integration with OEM modules and custom components. * Working closely with the Technical Support Specialist (Control Systems) to diagnose issues across hardware and control systems. * Reproducing and analysing customer-reported issues. Root Cause Analysis & Corrective Actions * Leading and contributing to structured root cause investigations for hardware-related issues. * Partnering with engineering and manufacturing teams to identify and agree permanent corrective actions. * Supporting the implementation of design improvements, component updates, and process changes. Manufacturing & Build Support * Collaborating with Manufacturing Development Engineers to support system integration and build activities. * Assisting with troubleshooting hardware issues during system assembly and integration. * Providing technical input on manufacturability, subsystem robustness, and overall system stability. * Support new product introduction including testing, training and documentation. Field Issue Investigation * Analysing field data, logs, and system performance reports to uncover underlying hardware issues. * Supporting failure analysis of returned components or subsystems. Technical Knowledge Development * Developing and maintaining troubleshooting procedures, diagnostic workflows, and technical documentation. * Capturing lessons learned from field issues and sharing them. * Supporting Customer Support and Applications teams through training on hardware. ## Related Videos - [The Billion Dollar Machine: First Time Right.](https://www.wearedevelopers.com/videos/393-the-billion-dollar-machine-first-time-right) - [Physical AI: The Era of Intelligent Machines](https://www.wearedevelopers.com/videos/100141-physical-ai-the-era-of-intelligent-machines) - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [10M Data Records Lost, Underwater Computing, and Psychedelic Fish - Matthias Geniar](https://www.wearedevelopers.com/videos/1908-10m-data-records-lost-underwater-computing-and-psychedelic-fish-matthias-geniar) - [More efficient software for more efficient microchips](https://www.wearedevelopers.com/videos/1164-more-efficient-software-for-more-efficient-microchips) - [Boost Productivity with AI: Figma & Playwright MCP Workflows - Aris Markogiannakis](https://www.wearedevelopers.com/videos/1768-boost-productivity-with-ai-figma-playwright-mcp-workflows-aris-markogiannakis) ## Related Articles - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [What is Software Engineering?](https://www.wearedevelopers.com/magazine/289-what-is-software-engineering) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)