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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Manager - **Company:** Children's Eye Physicians, P.C. - **Location:** Centennial, CO, United States - **Salary:** $60,000.0 - $70,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Adobe Creative Cloud, Application Programming Interfaces (APIs), Backup Devices, VoIP, Business Software, Microsoft Outlook, Computer Networks, Desktop Computing, Document Management Systems, Multi-Factor Authentication, Middleware, Web Browsers, Networking Hardware, Virtual Private Networks (VPN), Microsoft Office, Microsoft Software, Networking Basics, QuickBooks (Software), Remote Desktop Services, Azure Active Directory, WordPress, Workflow Management Systems, Wi-Fi Technology, Software Troubleshooting, Information Technology, Laptops, Network Server, Terminal Servers, User Accounts - **Published:** September 2, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=3570c9bf73596df5 ## About the Role * IT Helpdesk, desktop support, technical support, or related experience preferred * Experience troubleshooting computers, browsers, email, logins, and basic software/hardware issues * Basic networking, Wi-Fi, printer, workstation, or office technology experience * Exposure to APIs, automations and middleware integrations is a plus * Must be able to assist with on-site technology needs when required * Demonstrated experience supporting and administering IT systems, business applications, and end-user technology, preferably in a healthcare environment. * Strong technical troubleshooting, analytical, organizational, and problem-solving skills. * Excellent communication and customer service skills with technical and non-technical users, including physicians and staff. * Ability to manage multiple priorities independently in a fast-paced environment. * Ability to research, evaluate, recommend, and implement technology solutions. * Strong documentation, training, project coordination, and process-improvement skills. * Ability to communicate complex technical concepts clearly and respectfully Technical Knowledge * Experience with most of the following is preferred: * Healthcare & Business Applications: NextGen, Compulink, QuickBooks * Microsoft Technologies: Microsoft 365, Microsoft Office, Outlook, Windows, Microsoft Entra ID/Azure Active Directory, Remote Desktop Services * Infrastructure & Security: VPN, MFA, VoIP/telecommunications, terminal server environments, network-connected office technology * Website & Digital Services: WordPress, domain registration, SSL certificates, website backup and maintenance * General IT: Hardware/software troubleshooting, printers and scanners, mobile device deployment, technology asset lifecycle management, document management systems, workflow tools, and business process automation ## Description * Provide day-to-day technical support for hardware, software, telecommunications, networking, and business applications across multiple locations. * Troubleshoot and resolve issues involving computers, printers, scanners, mobile devices, VPN, telecommunications, and other technology. * Administer Microsoft 365, Outlook, Windows environments, Remote Desktop, MFA, VPN access, Adobe products, and other business applications. * Manage user accounts, access permissions, onboarding/off boarding, password resets, MFA, equipment deployment, and application access. * Coordinate with the managed IT provider on servers, infrastructure, security updates, backups, and technical issues. * Provide responsive, customer-focused support and explain technical issues clearly to non-technical users * Administer and support EMR and healthcare applications, including NextGen, Compulink and other healthcare applications * Configure and maintain templates, forms, questionnaires, workflows, and application settings. * Assist providers and staff with application troubleshooting, workflow optimization, and system functionality. * Coordinate software updates, testing, implementations, and communications. * Serve as the primary liaison between staff and application vendors. * Coordinate technology projects including, equipment deployments, telecommunications implementations, and software rollouts. * Coordinate installation and deployment of computers, laptops, printers, telephones, networking equipment, mobile devices, and related technology. * Evaluate technology and business processes and recommend practical solutions that improve efficiency, reliability, and user experience. * Serve as the primary point of contact for technology, telecommunications, office equipment, facilities, and other service vendors. * Obtain quotes, evaluate solutions, recommend equipment/services, and coordinate procurement in collaboration with executive leadership. * Coordinate installation, maintenance, repair, replacement, and lifecycle management of technology assets. * Maintain vendor relationships, service schedules, recurring maintenance, and technology inventory. * Maintain the organization's WordPress website, including content updates, backups, plugins, domains, and SSL certificates. * Maintain technical documentation, user guides, workflows, configurations, vendor information, and standard operating procedures. * Maintain documentation and recurring processes that support business continuity, knowledge transfer, backups, renewals, and operational continuity. ## 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