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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Field Technician - **Company:** Preaux IT Solutions, LLC - **Location:** Phoenix, AZ, United States - **Experience:** Experienced - **Salary:** $50,000.0 - $70,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Hyper-V, Networking Hardware, Internetworking, Virtual Private Networks (VPN), Network Troubleshooting, Windows Servers, Networking Cables, TCP/IP, Virtual Local Area Networks, Wireless Access Point, Wireless Networks, Wi-Fi Technology, Network Routers, Connectivity Problems, Sonicwall, Firewalls (Computer Science), Laptops, Fortinet, Hardware Infrastructure, SentinelOne Expertise, Cisco, Vmware - **Published:** September 7, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=182b000eba2e103f ## About the Role The ideal candidate enjoys troubleshooting, working directly with customers, and being exposed to different technologies and environments. This is a hands-on field position requiring someone who can work independently, use tools and equipment safely, communicate professionally with customers, and take ownership of assigned work through completion., * 2+ years of hands-on IT support, field service, networking, or related technical experience preferred * Strong understanding of Windows computers and common business technology * Good understanding of TCP/IP, DNS, DHCP, Wi-Fi, VLANs, switches, routers, VPNs, and firewalls * Terminating Cat6 RJ45's and Keystones * Experience installing and troubleshooting network equipment * Experience troubleshooting hardware, software, and network connectivity issues * Comfortable and proficient using common hand and power tools * Comfortable working from ladders and at elevated heights * Comfortable working from scissor lifts or similar equipment when required * Ability to safely perform hands-on installation work in commercial environments * Strong troubleshooting and problem-solving skills * Ability to independently research and resolve unfamiliar technical problems * Ability to recognize when an issue should be escalated and effectively communicate troubleshooting already performed * Strong written and verbal communication skills * Professional and comfortable working directly with customers * Strong attention to detail and quality of work * Dependable attendance and punctuality * Ability to manage multiple assignments and customer environments * Valid driver's license and acceptable driving record * Ability to lift, carry, position, and install typical IT and networking equipment and perform the physical duties associated with field work Additional Experience That Is a Plus Experience with any of the following is helpful but not required: * Fortinet, SonicWall, Meraki, UniFi, or similar networking platforms * Microsoft 365 and Entra ID * Windows Server and Active Directory * Hyper-V or VMware * NinjaOne or other RMM platforms * SentinelOne or other endpoint security platforms * Server and workstation backup technologies * Cable termination, testing, and certification * Fiber optic cabling * Wireless network deployment and troubleshooting * Network racks, patch panels, UPS systems, and cable management * Access control and surveillance systems * CompTIA A+, Network+, Security+, Cisco, Microsoft, or other relevant IT certifications What We're Looking For We're looking for someone who can do more than follow a checklist. Our IT Field Technicians work directly with our customers and represent ParksideTech every time they walk into a customer location. We're looking for someone who takes pride in their work, communicates professionally, pays attention to detail, and can be trusted to work independently. This is a true hands-on field position. You should be equally comfortable troubleshooting a computer or network issue and grabbing a drill, climbing a ladder, mounting equipment, working in a network closet, or assisting with an infrastructure installation. When something doesn't go as expected, we want someone who investigates the problem rather than simply working around it. You should be able to troubleshoot an issue, determine the next logical step, know when additional help is needed, and clearly communicate what you've found. You don't need to know every technology we support on day one. You do need a strong technical foundation, good troubleshooting instincts, mechanical aptitude, a willingness to learn, and the ability to take responsibility for the quality of your work. ## Description * Provide onsite IT support and troubleshooting at customer locations * Diagnose and resolve workstation, hardware, software, printer, network, Wi-Fi, and connectivity issues * Install, configure, replace, and troubleshoot desktops, laptops, printers, switches, wireless access points, firewalls, and other IT equipment * Configure and troubleshoot TCP/IP, DNS, DHCP, VLANs, VPNs, switches, wireless networks, and internet connectivity * Install and replace network equipment, UPS systems, racks, wireless access points, cameras, and other infrastructure * Assist with server hardware and infrastructure installation and troubleshooting * Install and troubleshoot structured network cabling, including Cat5e and Cat6 * Terminate and test network cabling, jacks, patch panels, and related equipment * Use common hand and power tools to install, mount, secure, and service IT and network equipment * Safely use ladders and work at elevated heights when required * Work from scissor lifts and similar equipment when required for installations * Perform equipment installations, office moves, network upgrades, and technology deployments * Assist with Microsoft 365, Entra ID, Windows, Active Directory, and other common business technology * Work with the remote support team and senior technical staff to resolve more complex issues when necessary * Work with internet providers, software vendors, and other third parties to resolve customer issues * Accurately document work performed, troubleshooting steps, equipment changes, and customer environments * Maintain company-provided tools, equipment, and vehicle * Communicate directly and professionally with customers regarding technical issues and work being performed * Take ownership of assigned service calls and projects through completion, Because we're an MSP, you'll work with many different businesses and technology environments. One day may involve troubleshooting a customer's network or Wi-Fi, another may involve replacing equipment or assisting with a firewall deployment, and another may involve installing cabling, mounting wireless access points, or helping with a larger infrastructure project.