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# Technical Support Specialist

- **Company:** ISPN, LLC
- **Location:** United States (Remote available)
- **Salary:** $35,360.0 - $37,440.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Computer Networks, Modems, System Configuration, Network Congestion, Domain Name System (DNS), Ethernet, IP Addressing, Internet Services, Internetworking, Network Troubleshooting, TCP/IP, Wi-Fi Technology, Network Routers, Home Networking, Low Latency
- **Published:** September 7, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=cb00adf752fca879

## About the Role

We are seeking technically proficient, customer-focused professionals with a foundational understanding of internet connectivity, home networking, and troubleshooting network-related issues. This includes diagnosing and resolving problems with modems, routers, Wi-Fi connectivity, and device configuration. Familiarity with basic IP addressing, DNS settings, and troubleshooting latency or packet loss issues is highly beneficial. If you have experience in IT support, troubleshooting home or small business networks, or providing technical assistance for internet service providers, we encourage you to apply., * Reliable high-speed internet (minimum 10 Mbps down / 5 Mbps up)

 * A dedicated PC or Mac (desktop or laptop) with an available Ethernet connection
 * Windows 11 or Mac 12+ operating system
 * Webcam and audio capabilities for training and team participation via Teams
 * Residency in Kansas or Missouri
 * Full-time availability (40 hours per week)
 * Up-to-date mobile device

Preferred & Required Experience:

 * 6 months to 1 year of IT support experience OR IT-related education (required)
 * 1+ year of customer service experience (preferred)
 * Familiarity with networking concepts such as TCP/IP, basic IP addressing, DNS settings, and troubleshooting connectivity issues (preferred)