> Markdown version of [/jobs/ext/3388848-technical-support-specialist](https://www.wearedevelopers.com/jobs/ext/3388848-technical-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Specialist - **Company:** University of New England - **Location:** Biddeford, ME, United States - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, Computer Networks, Desktop Computing, Microsoft Office, Casper Suite, Laptops, Mobile Computing, Servicenow - **Published:** September 7, 2026 - **Apply:** https://universityjobs.com/job/job/apply?id=7370141 ## About the Role About the University of New England, Bachelor's degree preferred or a combination of four years experience and education in related computer field. * Strong knowledge of Windows and Apple operating systems, creating/maintaining images, resolve software/hardware and mobile computing issues. * Preferred Certifications + CompTIA A+ Certification desired + Any Apple certification greatly desired * Experience with full disk encryption and other security related technologies. * Advanced knowledge of the Microsoft Office suite and familiarity with a broad range of third party applications. * Familiarity with enterprise level networking concepts. * Familiarity with ServiceNow, Kace, Deep Freeze and Jamf. * Familiarity with Audio/Video technologies is a plus. * Ability to provide professional and courteous service to a broad range of users and experience levels. * Prior experience working in Higher Education is required. * Strong attention to detail and adherence to University and ITS policies and procedures is required. * Ability to lift/carry up to 40lbs. ## Description The Technology Support Specialist will initiate and support a Mac and PC environment, solving a wide range of application and technical problems, demonstrating superior problem solving skills and a strong combination of customer service, communication, and technical abilities. This position will work as part of a team across two campuses and interact with all members of the University community via phone, email, walk-up and office visit support. Technical experience that includes maintenance and imaging of laptops and desktops, troubleshooting hardware and software issues, deep understanding of the Windows and Macintosh operating systems, and an understanding of how technology works in an enterprise level environment is essential to success in this role., * Configure, deploy, retire, troubleshoot and repair Macintosh and Windows laptops, desktops and peripherals. * Monitor, log, take responsibility for, and promptly resolve incoming requests made via tickets, email, phone and walkup. * Provide immediate support for all classroom related issues. * Provide training to users on the operation of their technology and best practices. * Work closely with other ITS staff and departments to troubleshoot and resolve problems. * Work with management and coworkers in User Services to complete campus wide initiative and projects. * Performs additional related duties as assigned by management. ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Robots are coming into the wild! Full-Stack Robotics Engineers, be ready!](https://www.wearedevelopers.com/videos/479-robots-are-coming-into-the-wild-full-stack-robotics-engineers-be-ready) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) ## Related Articles - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)