> Markdown version of [/jobs/ext/3388973-technical-support-specialist-iv](https://www.wearedevelopers.com/jobs/ext/3388973-technical-support-specialist-iv). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # TECHNICAL SUPPORT SPECIALIST IV - **Company:** The State of New Hampshire - **Location:** Concord, NH, United States - **Salary:** $65,166.0 - $88,608.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Business Software, Client Server Models, Databases, System Configuration, Virtual Private Networks (VPN), Systems Development Life Cycle, Software Engineering, Software Requirements Analysis, SQL Databases, Wide Area Networks, Transport Layer Security, Computer Equipment, Information Technology - **Published:** September 7, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=56d4f781c5324049 ## About the Role YOUR EXPERIENCE COUNTS: Each additional year of approved formal education may be substituted for one year of required work experience and/or each additional year of approved work experience may be substituted for one year of required formal education. MINIMUM QUALIFICATIONS: Education/Experience: Equivalent combination of 8.5 years of education and experience after completion of high school.Education and experience must be in computer information systems, information technology, computer science, software/ system development, SQL Database experience or business administration. License/Certification: Must possess a valid driver's license. Other Requirements: Must pass a background investigation including a fingerprint-based criminal record check and motor vehicle record check. Trainee Option: Not applicable. PREFERRED QUALIFICATIONS: Experience with software and system development and Microsoft 365 preferred. ## Description Works directly with all levels of the Department and outside consultants to analyze, define and document business applications related to the J-One Project. Provides first level LAN related troubleshooting and support for internal and external users of the SSL-VPN, Point2Point-VPN platform, and J-One Platforms. Provide technical support by troubleshooting and resolving service desk tickets through helpdesk software, while assisting and guiding local law enforcement agencies in the correct and accurate electronic submission of required information., The supplemental job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to the position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that job title., Support local law enforcement agencies by troubleshooting and resolving service desk tickets through helpdesk software; provide guidance to ensure all electronic submissions are completed correctly, accurately, and in compliance with required standards; and assist users in resolving technical issues that impact timely and proper data submission. Evaluates and escalates VPN related problem situations related to hardware and software configurations and assists in analyzing and resolving production problems in Client Server or LAN/WAN environments. Assists in designing and reviews functional specifications, system specification, and program specifications for programmers. Defines, creates, and maintains highly complex database file structures to support user needs. Assists in preparing documentation to the appropriate level of detail with respect to requirements definition, analysis, and design, and provides estimates of time and resources, required to perform software development tasks. Acts as liaison to local law enforcement for troubleshooting, providing platform support and coordinating training needs. Develops a variety of training materials and assists in end user training and support for both internal and external users of the VPN and J-One platforms. Designs and configures help desk workflows; extracts and publishes data from help desk software for Executive level and agency reporting, audits and verifies results for completeness and accuracy. Assist in or implements operating system updates and enhancements, and plans, evaluates and recommends related desktop hardware and software standards. Plan, implement, and maintain technical documentation related to the VPN platform, and evaluates and recommend upgrade methodologies.