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# Desktop Support Specialist

- **Company:** 10BITS LLC
- **Location:** Kansas City, KS, United States
- **Experience:** Starter
- **Salary:** $45,760.0 - $52,000.0
- **Contract:** Temporary contract
- **Skills:** Apple IOS, Apple Products, Apple Mac Systems, Microsoft Outlook, Desktop Computing, Graphics Software, Microsoft Office, Computer Equipment
- **Published:** September 9, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=1dc7fd348ef23951

## About the Role

* High School Diploma / GED
 * Minimum 2 years of Desktop Support Specialist experience
 * Ability to handle multiple projects at once, with strong organizational skills and minimal supervision.
 * 1-3 years previous work experience in technical support position.
 * Experience in Mac Operating systems (OSX, IOS for iPhone, iPad, Apple products)., * Mac Operating systems : 1 year (Required)

## Description

* Configures new Personal Computers (PCs) with Hoag's standard software and ""Standard PC"" guides.
 * Utilizes imaging software to setup new PCs.
 * Updates hardware and notifies appropriate personnel of PC inventory database changes.
 * Utilizes available system tools.
 * Reimages PC's that are redeployed in organization.
 * Ensures that no data from prior users remain on system
 * Inventories all incoming equipment and verify accuracy against purchase orders.
 * Reports any discrepancies to the supervisor.
 * Builds complex desktop and laptop images.
 * Manages appropriate disposal of ewaste materials according to policy.
 * Provides customer support for standard applications (Desktop Operating Systems, Microsoft Office Suite, including Outlook).
 * Refers customers to training available to facilitate problem resolution.
 * Troubleshoots and supports desktop hardware to include PCs, monitors, printers, and network computers.
 * Collaborates with other Information Support (IS) teams regarding hardware troubleshooting and installation (e.g., cabling, printers).
 * Configures and provides loaner equipment for customers when resolution is not immediate.