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# Remote Support Technician Tier 1

- **Company:** Corporate Technologies LLC
- **Location:** Eden Prairie, MN, United States (Remote available)
- **Experience:** Starter
- **Salary:** $37,440.0 - $41,600.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Exchange Server, Issue Tracking Systems, Network Security, Networking Basics, ServiceNow IT Service Management, Information Technology
- **Published:** September 7, 2026
- **Apply:** https://www.dice.com/job-detail/384a4b61-65df-4637-ba24-7920a1e39949

## About the Role

* Strong verbal communication skills, with the ability to explain technical issues to non-technical customers.
 * Basic understanding of networking and security principles.
 * Knowledge of Microsoft administration, with a focus on Exchange servers and email support.
 * Excellent problem-solving skills and attention to detail.
 * Ability to work effectively in a fast-paced environment.
 * Customer-focused mindset with a passion for helping others., * High school diploma or equivalent; an associate or bachelor\'s degree in Information Technology or a related field is a plus.
 * Prior experience in customer service or IT support is preferred but not required.
 * Familiarity with IT ticketing systems is desirable.

## Description

Job Description: As a Tier 1 IT Helpdesk Support Specialist, you will be the first point of contact for our clients, providing top-notch technical support over the phone. You will diagnose and resolve basic technical issues, ensuring a seamless user experience for our customers. Your ability to effectively communicate technical information to non-technical users will be key to your success in this role., * Answer incoming phone calls from clients across the United States, delivering excellent customer service.

 * Diagnose and troubleshoot basic networking and security issues.
 * Assist clients with Microsoft Exchange servers and email-related inquiries.
 * Log and track incidents, requests, and issues in our ticketing system.
 * Escalate complex technical issues to Tier 2 support as needed.
 * Educate and guide clients through problem-solving steps in a clear and understandable manner.
 * Collaborate with team members to provide comprehensive solutions and share knowledge.