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# IT Consultant - Helpdesk & Technology Advisor

- **Company:** ROOK GROUP, LLC
- **Location:** Albuquerque, NM, United States
- **Salary:** $55,000.0 - $80,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Cyber Security, System Configuration, Desktop Computing, Linux, Domain Name System (DNS), Cryptographic Protocols, Issue Tracking Systems, Virtual Private Networks (VPN), Network Security, Linux Distribution, Microsoft Office, Windows Servers, Networking Basics, Network Connections, Network Administration, Server Administration, Software Systems, TCP/IP, Wi-Fi Technology, Software Troubleshooting, Peripherals, Firewalls (Computer Science), Computer Equipment, Information Technology, Laptops, Firewall Services Module, Cisco, User Administration, Servicenow
- **Published:** September 9, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=8cd4e293485d88e7

## About the Role

* Proven MSP experience delivering IT support in help desk or desktop support roles with a strong focus on customer service excellence
 * Knowledge of troubleshooting software issues across multiple operating systems including Windows (Windows 10/11), macOS, and Linux distributions
 * Hands-on experience managing computer hardware components and peripherals; familiarity with mobile device support is a plus
 * Strong understanding of computer networking concepts such as LAN/WAN setup, TCP/IP protocols, DNS configuration, VPNs (Virtual Private Networks), firewalls (including Meraki), and network security best practices
 * Proficiency in enterprise management tools like Active Directory administration and remote monitoring solutions such as NinjaRMM or ServiceNow
 * Knowledge of Microsoft Office Suite used in daily operations; experience with Microsoft Windows Server environments is preferred
 * Familiarity with help desk ticketing systems for issue tracking and resolution documentation
 * Excellent communication skills to clearly explain technical concepts to non-technical users while maintaining a professional demeanor
 * Certifications such as CompTIA A+, Network+, Microsoft Certified IT Professional (MCITP), or Cisco CCNA are advantageous but not mandatory

## Description

* Deliver comprehensive technical support to end-users via help desk tickets, phone, email, and on-site visits, ensuring swift resolution of issues related to hardware, software, and network connectivity
 * Troubleshoot and resolve software problems across various operating systems including Windows, macOS, and Linux, with proficiency in Microsoft Office applications and enterprise tools.
 * Manage computer hardware assets by installing, configuring, updating, and maintaining desktops, laptops, mobile devices, printers, and peripherals
 * Support network administration tasks such as configuring VPNs, firewalls, DNS settings, LAN/WAN connectivity, TCP/IP protocols, and Wi-Fi solutions like Meraki
 * Assist with server management activities involving Windows Server environments and Microsoft Active Directory for user account management and GPO (Group Policy Object) configurations
 * Monitor IT infrastructure health using tools; escalate issues as needed to ensure minimal downtime
 * Provide guidance on best practices for computer security including firewall configurations, network security protocols like DNS management
 * Collaborate with cross-functional teams to implement new hardware/software solutions while documenting procedures clearly for future reference
 * Maintain excellent communication with users by translating technical language into understandable guidance while ensuring customer satisfaction